At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
The Field Service Engineer West Switzerland is a unique opportunity to gain a first experience in a big multinational organization as a service technician responsible for software-controlled systems, as well as new technologies and environments. You are an enthusiastic, fast learner field service professional with an organized and structured way of working, creative thinking, and a self-motivated mindset.
You are also committed to success throughout continuous goal achievement, good planning skills and a structured way of working, open to work according to a flexible work schedule.
Responsibilities may include the following and other duties may be assigned:
- Install, operate, maintain, repair and modify equipment
- Perform a variety of maintenance and technical support for equipment, integrated systems and subsystems, and software at customer sites and/or on-site
- Analyze and evaluate products and their performance
- Perform troubleshooting and diagnostics to resolve issues in the shortest possible time
- Maintain effective customer communication and relationships
- Conduct technical presentations at sales meetings and customer sites/ hold training sessions for customers
- Provide technical advice to customers, sales staff and medical professionals on product related questions, problems and issues
- Provide sales staff with technical data required for product demonstrations
- Liaise between sales staff and customers on technical issues
- Provide technical support by telephone or via remote technology
Required Knowledge And Experience
- Training in electrical engineering or electrotechnical certificate
- Knowledge of mechatronics, including electromechanical systems, control electronics, digital control systems (1-2 years)
- Fluency in French, German and English, both written and spoken
- Experience or strong knowledge in Big Capital, i.e.: O-Arm, navigation systems, or the Hugo robotic system
- Availability to travel almost all the entirety of working time
- Understanding of complex systems, knowledge of large-scale systems, ideally in a medical environment
- Ability to manage and solve problems
- Ability to work independently with excellent problem solving skills
- Strong communication skills
- A customer-oriented mindset
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
