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Privacy Advisor

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
United States

Offer summary

Qualifications:

1-2 years of operational or support experience, Excellent troubleshooting and problem-solving skills, Familiarity with G Suite tools.

Key responsabilities:

  • Help members remove personal data from internet
  • Troubleshoot and resolve data removal issues
  • Maintain detailed activity logs and provide feedback
DeleteMe logo
DeleteMe Scaleup https://joindeleteme.com/
51 - 200 Employees
About DeleteMe
Your personal information is available for public consumption. This makes you–and the organization you work for–an easy target for abuses ranging from identity theft, robocalls, and spam texts to social engineering, and executive and employee threats. DeleteMe removes unwanted instances of personal information from online sources; making it simple for our customers to keep their personal data from being used and abused by others. With over 35 Million individual pieces of data removed since 2010, DeleteMe is the category-defining market leader in the personal data removal space.
See more DeleteMe offers

Job description

About DeleteMe, The Online Privacy Company

DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and what other people see about them online.DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH – we are the emerging leader based on # customers and $ revenues in a fast-growing nascent category of consumer and enterprise security Privacy Services.  What we do - our mission - matters because we are restoring a sense of privacy, fairness, and control of personal data in the possession of others.  Easier, simpler, control underpinned by a suite of new data privacy laws being passed worldwide will play a part in greater personal security, and freedom, and in stronger democracies in an era where data collection is at unprecedented levels.  This is what our work and brand stand for and we are building a large, sustainable, for-profit business to catalyze this.  We have strong B2C and B2B businesses with respective product offerings informed by feedback from an active customer base growing between 30% and 200% year/year.  DeleteMe is well-capitalized: profitable for the last three years with an 8-figure balance sheet and large-scale venture firms as investors.

DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.

Job Summary:
DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. As a DeleteMe Privacy Advisor you will be focused on helping members through removing their information from the internet. You’ll do this  by auditing personal data, managing requests for the removal of that data and communicating that information in a timely and accurate manner.

Job Responsibilities
  • Assist DeleteMe members to find and remove their personal data from across the internet
  • Troubleshoot "problem sites" - using creative problem solving to ensure our members data is removed from adversarial data brokers
  • Maintain detailed activity logs documenting your progress
  • Provide constant feedback to Privacy Advisor Team Leads/ Managers on both “problem sites” and internal tooling improvements
  • Assist with ad-hoc requests for data removal as needed


    • Job Requirements
  • 1-2 years of internal operations, professional services or customer support experience
  • Proven track record of completing tasks at scale (eg. customer support tickets, data entry, chargebacks or order fulfillment)
  • Excellent troubleshooting and problem solving skills, with a strong attention to detail
  • Good interpersonal skills, able to coherently communicate verbally and in writing
  • Familiarity with G Suite tools (Gmail, Google Sheets etc.) 
  • Passion for learning and an ability to communicate complex issues in a clear and educational manner
  • Adaptability, able to keep up in a fast moving, dynamic workplace
  • Proficiency in using technology and navigating multiple systems at once


    • What We Offer
  • Comprehensive health benefits 
  • Flexible work schedule
  • 100% work from home
  • Generous 401k matching
  • Paid time off
  • 12 company paid holidays
  • Child Care expense reimbursement
  • Fitness reimbursement
  • Birthday time off

    • Required profile

    Experience

    Level of experience: Junior (1-2 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    GT-SUITE (Simulation Software)Data EntryTechnology ScoutingCustomer Support

    Other Skills

    • Adaptability
    • Detail Oriented
    • Communication
    • Social Skills
    Are you interested?

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