LogicMonitor Admin

• Administer LogicMonitor platform, including adding and removing devices, creating dashboards and reports, setting up alerts and escalations, and applying best practices.
• Monitor and analyze system and application performance, availability, and capacity using LogicMonitor and other tools.
• Identify and resolve issues related to LogicMonitor configuration, connectivity, and functionality.
• Provide technical support and guidance to end users and other IT staff on LogicMonitor usage and features.
• Document LogicMonitor processes, procedures, and configurations.
• Collaborate with other IT teams and vendors to ensure alignment and integration of LogicMonitor with other systems and tools.
• Keep up to date with LogicMonitor updates, enhancements, and best practices.
• Design and configure the LogicMonitor tool to monitor IT infrastructure and applications based on stakeholder requirements.
• Develop, customize and optimize monitoring templates and dashboards to visualize data and identify trends.
• Design and develop custom alerts and notification mechanisms to notify the appropriate stakeholders of issues.
• Provide training to end-users on the effective use of the LogicMonitor tool.
• Ensure the tool is customized to provide value and eliminate noise from alerts by establishing maintenance windows, deduplication of alerts.
• Provide Operational support and maintenance of the LogicMonitor tool.
• Collaborate with other IT teams to integrate the LogicMonitor tool with other systems and processes.
• Stay up-to-date with the latest LogicMonitor tool and best practices.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5-7 years of experience in LogicMonitor tool implementation and administration.
• Strong understanding of IT infrastructure and application monitoring principles and best practices.
• Experience with other monitoring tools such as Splunk, Nagios, SolarWinds if preferable but not mandatory.
• Experience with scripting languages such as PowerShell or Python is preferable.

Required Skiils:

• Industry standards and best practices.
• Attention to details and accuracy
• Excellent problem-solving skills and the ability to work independently or as part of a team.
• Strong communications skills for both technical and non-technical stakeholders.
• Strong communication and documentation skills
• Possess strong detailed analytical, problem solving and results oriented skills
• Ability to work, learn, and adapt to new technologies
• Certification in LogicMonitor or other relevant technologies is a plus.

Education:

• Degree in related field and/or 5+ year experience in a networking engineering role.