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Construction Client Manager (US)

unlimited holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
United States

Offer summary

Qualifications:

5+ years in commercial construction industry, Knowledge of general contractor processes, Modern customer management tools proficiency, Proactive, self-motivated with high aptitude, Adaptable, willing to learn new technologies.

Key responsabilities:

  • Serve as trusted advisor and subject matter expert
  • Lead Monthly and Quarterly Business Reviews
  • Document feature requests and escalate issues
  • Identify trends, pain points, and best practices
  • Foster universal adoption of Doxel platform
Doxel logo
Doxel Scaleup https://doxel.ai/
51 - 200 Employees
About Doxel
Completing a construction project on schedule and on budget is a herculean task– different teams, different designs, every single time. With hundreds of thousands of variables changing everyday, optimizing construction outcomes has become a massive challenge. Doxel is here to change that. Doxel is the only complete automated construction progress tracking solution. By contextualizing vast amounts of disparate project data across site, BIM, schedule, and budget, Doxel empowers teams with an objective view of their project today and an accurate prediction of where it will be tomorrow. Leveraging machine generated and prioritized risk analysis, teams are guided to the right problems in order to stay ahead of cost overruns and schedule delays.Backed by Insight Partners and Andreessen Horowitz and with a growing team of technologists, creatives, and industry veterans, we're focused on helping customers realize the best outcomes on their construction projects.
See more Doxel offers

Job description

Construction is the 2nd largest industry in the world (4x the size of SaaS!). But unlike software (with observability platforms such as AppDynamics and Datadog), construction teams lack automated feedback loops to help projects stay on schedule and on budget.  Without this observability, construction wastes a whopping $3T per year because glitches aren’t detected fast enough to recover.

Doxel AI exists to bring computer vision to construction, so the industry can deliver what society needs to thrive. From hospitals to data centers, from foreman to VPs of construction, teams use Doxel to make better decisions everyday. In fact, Doxel has contributed to the construction of the facilities that provide many of the products and services you use everyday.

We’re at an exciting stage of scale as we build upon our growing market momentum. Our software is trusted by Shell Oil, Genentech, HCA healthcare, Kaiser, Turner, Layton and several others. Join us in bringing AI to construction!

You will be joining as a foundational member of Doxel's Construction Client Manager team serving as a true brand ambassador at the forefront of all customer needs.  Your mission is to help customers drive the most value from our product. 

This will involve:
- Partnering directly with Doxel’s strategic customers’ key stakeholders to demonstrate and prove the impact of Doxel’s products and services
- Enabling customers to effectively utilize Doxel’s robust dataset to drive efficiencies and ask the right questions of their teams
- Curating media and educational content for customers
- Being the first responder to Enterprise customer support requests

But most of all, you will rely on the relationships you've built to help customers win - from the user that's closest to the ground and all the way to the Head of Construction who has capital responsibility for billions of dollars of capital expenditure.  You will be tasked with maximizing customer usage.

Responsibilites
  • Work as a trusted advisor to Doxel’s strategic customers driving impact and success at all costs
  • Act as a subject matter expert to Doxel’s products while training multiple customer personas
  • Lead Monthly and Quarterly Business Reviews with executive stakeholders
  • Document feature requests, validate minor bugs, and escalate technical requests to the engineering leads as required
  • Gather feedback from customers and identify trends, pain points, and areas of friction
  • Build out best practices/FAQ to most effectively and consistently help our customers
  • Escalate any high-priority customer situations and solve issues
  • Foster universal adoption of the Doxel platform

    • Qualifications
  • 5+ years in the commercial construction industry. Experience as a project engineer, project manager, scheduler, superintendent, and/or project controls.
  • Knowledge of processes and procedures followed by general contractors
  • Comfortable with modern tools for managing and communicating with customers
  • Proactive and self-motivated, you're a beacon of positivity and enthusiasm
  • High aptitude and willingness to continually learn new technologies 
  • Adaptable to various work settings and strong personal initiative to execute with minimal oversight
  • Experience working in a multifaceted and evolving environment wearing many hats
  • Travel 50% to build rapport and drive results with customers.

    • Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.
    Are you interested?

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