Collections Representative - Philippine-based

The role is primary responsible for collection of payments from delinquent and non-delinquent accounts, and for conducting validation of charges to ensure that all invoice creations are accurate and compliant with the agreed Service Level Agreement.

DUTIES & RESPONSIBILITIES:

• Perform account reconciliation by maintaining account trackers and generate periodic reports
• Chase and collect payment from clients especially for aged accounts
• Manage assigned accounts to closely monitor debt collection
• Lead regular client calls to conduct portfolio review
• Respond and resolve queries, issues, and disputes of clients and coordinates to involve parties as needed.
• Maintain client management by providing deliverables and resolutions within an agreed turn-around time.
• Coordination with relevant internal and external stakeholders to identify and resolve collection related concerns.
• Prepare and issue of an accurate invoice to our clients on a monthly basis.
• Perform pricing transactions daily through an invoice model to identify billable revenues.
• Maintain a database of client information such as pricing and invoicing structures, contract abstracts, and point of  contact, etc.
• Respond and resolve queries, issues, and disputes of clients and coordinates to involve parties as needed.
• Maintain client management by providing deliverables and resolutions within an agreed turn-around time
• Coordination with relevant internal and external stakeholders to identify and resolve collection related concerns.
• Generate reports and provide documentation for various business requirements

QUALIFICATIONS:

• Bachelor’s degree of any four year-course in Business/Finance/Banking course, undergraduate with experience is welcome to apply
• At least 2-3 years of relevant work experience in accounts receivable
• Proficient in MS Office (Word & Excel)
• Solid understanding of basic accounting principles.
• Data entry skills
• Hands-on experience in operating spreadsheets and Oracle software
• Good communication and interpersonal skills
• Able to communicate (written & verbal) in English, other languages will be an advantage 
• Meticulous and keen eye for details
• Willing to work on a permanent graveyard schedule 
• Must be located in Manila or nearby provinces (the final interview will be done in the office in Alabang)
• PERMANENT WORK-FROM-HOME SETUP 

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.