We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Job Description
Duties are listed in order of greatest importance. The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.
Responsibilities/Essential Duties
· Device new installation, troubleshooting onsite, training and phone fix the problem.
· Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement, etc.
· Customer follow-up and ownership of all product and service related issues. Work as a continuous customer interface for customer satisfaction feedback, etc.
· Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment.
· Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions.
· Assist the quality team with data collection and timely reporting to facilitate performance analysis.
· Understand how the assigned program integrates with system
Responsibilities:
· Provide onsite service for a variety of blood management equipment.
· Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales
· Serve as a focal point for problem resolution assistance to subsidiary or distributor support
· Responsible for editing, writing, and modifying Service and Training manuals and SOPs
· Install, upgrade, repair, and maintain instrument systems in defined territory
· Provide technical support to staff, contractors and customers
· Manage the Service Territory including distributor’s service staff
· Respond to service requests and ensure customer satisfaction
· Manage service parts inventory levels
· Complete all required documentation in service tool (SFDC) same day as service
· Provide timely and accurate reports as requested
· Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
· Maintains routine contact with existing customer base
· We provide training about our products but you bring your technical skills
Required Education and Experience
· Bachelor's degree in Engineering or equivalent military experience. (Electrical/Electronic Engineering, Mechanical Engineering, or medical device engineering preferred)
· 2+ years field engineering experience desired
· Familiarity with field alignments, electrical/electronics, or mechanical systems required
· Computer literacy a must
· Must be highly motivated and have strong problem-solving ability
· Excellent verbal and written communications skills
· Must have good technical writing abilities
· Must be able to work independently and as a team player with field alignments, electrical/electronics, and mechanical systems
· Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work
· Travel requirement: 75% mostly by car but occasionally by airplane
· Ability to carry 50-pound tool case.