Network Support Specialist

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

We are seeking a skilled and dedicated Field Engineer to join our team based in Athens. The ideal candidate will have a network technical background, excellent problem-solving skills, and a passion for hands-on work. As a Field Engineer, you will be responsible for installing, maintaining, and troubleshooting various types of equipment at client sites always in collaboration with vendor's NOC support.

You will part of our services support team and your passion for providing exceptional customer service contributes to our world class high level of customer satisfaction. Acting as a first line response to customers on-site you will communicate in an open, helpful, and engaging manner with your focus being finding the right solution with each customer.

You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training (provided through NCR ATLEOS) will allow you to provide customers what they need when they need it. Additionally, you will always be on the lookout for preventative measures you can take, escalate issues, and serve as an ambassador for the NCR ATLEOS brand. Your goal is to keep our customers completely assured and satisfied through your technical expertise.

• Responding to customer installation, maintenance, and service calls promptly and effectively
• Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support
• Utilizing your technical skills on products like peripherals, enterprise level servers, communications equipment, networks
• Performing maintenance repair and system overhauls (like modular swaps and unit replacements)
• Managing everything from network faults and traffic, to configuration, security, and remote system access
• Servicing electromechanical equipment like ATMs
• Logging all customer calls and activity and tracking all expenses incurred in the delivery of services

Basic qualifications

• Technological oriented academic Diploma such as AEI, TEI, IEK, College or School graduated in Greece or internationally.
• Basic Network and Cisco skills
• Familiar with HW Support: Cisco, Juniper, Aruba, Fortigate would be ideal
• CCTRS, CCTDC or CCNA certification will be nice to have. Otherwise will be offered as part of your training
• CompTIA, PC skills, basic electronic skills and some specific hardware and operating system familiarity
• 1-3 years of relevant experience
• Clean Criminal record
• Must have a valid driver's license preferably a motorbike’s one
• Ability to travel with in Greece if necessary.
• Essential functions of this position include prolonged travel with driving, rotating weekend shifts, carrying and lifting tools and equipment.
• English (technical) fluent
• Military obligations completed.

Benefits

• Medical insurance
• Training
• Travel compensation
• Milage compensation
• Laptop, Mobile Phone
• Start work from home in Athens

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.