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Order Fulfillment Specialist

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - FULLY FLEXIBLE - 4 DAY WEEK
Remote: 
Hybrid
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Łódź (PL)

Offer summary

Qualifications:

Proven track record in order management or customer service, 1-2 years of experience in Supply Chain, Customer Service, or Sales Support, Fluency in French (C1) and good English level, Strong communication and problem-solving skills, Detail-oriented and familiar with SAP.

Key responsabilities:

  • Manage end-to-end order process and coordinate with various departments
  • Handle inbound and outbound calls with Business Customers and Sales Representatives
  • Record and address logistic customer complaints, investigate errors, and ensure price control
  • Collaborate with logistics, accounting, sales, marketing, and other internal teams
  • Support in resolving service discrepancies and maintaining customer satisfaction
Philips logo
Philips XLarge https://www.philips.com/
10001 Employees
About Philips
Over the past decade we have transformed into a focused leader in health technology. At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities. We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data. As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better. Visit our website: http://www.philips.com/ Follow our social media house rules https://www.philips.com/a-w/about-philips/social-media.html
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Job description

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Your missions

Job Title
Order Fulfillment Specialist

Job Description

We have an exciting opportunity for a Dental Order Management Specialist to work for our Personal Healthcare Division. You will be working in the Oral Healthcare Department focusing on order management, inside sales and customers service directly to Dental Professionals (Busines-to-Business). Our portfolio in the French market encompasses power toothbrushes, power flossing, tooth whitening and oral hygiene. We are looking for individuals with a passion for customer service and supply chain.


Your role:

  • Managing end-to-end order process:  order booking, tracking, order processing in SAP, securing of wholesale and distribution order, price control, delivery
  • Managing inbound and outbound calls (big part of the day) with Business Customers (Dental Professionals) and Philips Sales Representatives
  • Close cooperation with the fields of logistics, accounting, sales, controlling, credit, sales assistance,  Data Management, Marketing, Service, Planning / Scheduler
  • Recording and processing of logistic customer complaints
  • Clarifying differences including cause analysis in the area of service and working with error lists (for prices and other incompleteness)


You're the right fit if:

  • You have proven track record of managing orders or customer service experience
  • You have 1-2 years of experience within Supply Chain, Customer Services or Sales Support
  • You have very good French language level (C1) and good English language level
  • You have strong communication and problem solving skills
  • You are detail oriented
  • You have working knowledge of SAP

Our benefits:

  • Hybrid model of working
  • Annual bonus based on performance achieved  
  • Private medical care with the option to extend it to family members  
  • Benefit System cards  
  • Discount for Philips’ products  
  • Wide variety of trainings & learning opportunities
  • Promotion of a healthy lifestyle in the office
  • Employee Assistance Program



About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#gbs

#Li-EU
#Li-Hybrid

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
Check out the description to know which languages are mandatory.
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