AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!
Job Description
What’s a normal working day like? You will:
Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
Guide our customers to make the right order decisions and clarify the status on orders
NOT do outbound. We only work with inbound services.
We have a well-built process and well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.
Who are you?
Your Spanich is at level В2-C1
You enjoy being a skilful communicator with people and teams - both spoken and written
You are a trusted team player and want customers to be satisfied
Someone with experience in customer service and/or sales is a plus