Knowledge Base Writer

Description

We are looking for a Knowledge Base Writer to join our growing team. We take a few things really seriously here at monday.com: building a fantastic product and providing the best possible service to our customers. That’s why we make sure our customers can get the information they need when they need it via our self-service knowledge base. As a knowledge base writer, you will be responsible for creating knowledge base articles, guides, and other materials needed for self-service channels.

About The Role

As a Knowledge Base Writer, you will:

• Produce content for the knowledge base including articles for new features and best practices
• Edit existing content to make sure it is up-to-date and accurate
• Collaborate closely with internal stakeholders - Product, Marketing and Customer facing departments
• Identify gaps in our documentation and define what content to build next
• Analyze the content performance based on user's satisfaction and ticket reduction

Requirements

• 2-5 years professional experience in content writing. 
• Native English speaker – Must
• Passion for writing content to help users succeed through self-service content.
• Amazing interpersonal communication
• Self deductive and active initiator

#LI-DNI

Social Title

Knowledge Base Writer

About The Team (Internal)

The knowledge base team is part of the enablement group sitting under CRO. We are responsible for creating and updating all knowledge base articles and ensuring to deliver top content to our users. You'll be joining a team of 7 amazing people: 3 video creators and 4 writers located both in Tel Aviv and the United States.

As a writer, you will be responsible for several domains and will need to collaborate closely with the product and client facing teams.

Internal requirements

• + 2 year at monday.com
• Proven content writing skills
• Native English speaker – must
• Active initiator
• Understanding workflows and attention to details
• Passion for writing content to help users succeed through self-service content
• Amazing interpersonal communication
• Self deductive and active initiator