Assembly/Customer Service Representative

Job Description:

Primary Function:

To supervise and coordinate product quality processes with emphasis on customer service and inventory.

Major Responsibilities:

• Provide customer support for all X-Pert hardware and software via telephone, occasionally at customer location.

• Record all customer communication by documenting customer name, status, problem and procedures taken within SalesForce.

• Process appropriate forms for repair orders, invoices and requests getting approval when necessary.

• Follow up with customer/vendors on matters regarding unresolved issues and outstanding loaner equipment/returns.

• Prepare and ship customer orders and repair orders within agreed deadlines.

• Perform hardware repair/refurbs on all products distributed; returning defective parts to vendors under warranty.

• Responsible for purchasing parts and supplies.  Maintain adequate inventory of resale and spare parts.

• Maintain X-Pert drawings, parts/material spreadsheets and lid/can library.

• Maintain X-Pert slide machine and slide inventory so lids can be produced per agreed deadlines.

• Assist X-Pert Engineers and Programmers on product development, product testing and troubleshooting when necessary.

• Perform miscellaneous duties as directed.

Key Requirements:

• High School Diploma or equivalent required.
• Prefer formal training in computers from vocational school or college.
• 1-2 years of experience in computer support with telephone support preferred. Must include some experience in configuring a variety of PC hardware and software.
• Ability to troubleshoot and perform basic PC hardware maintenance.
• Knowledge of a variety of personal computers, software packages, and related hardware/software.
• Strong interpersonal and communication skills.

Physical Requirements:

• Ability to exert up to 70 pounds of force to lift and move materials.
• Ability to stoop, crouch, reach, lift, walk, and grasp to move materials.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.   

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.