Onsite IT and Network Engineer | UK | September 2024

Are you ready to elevate your career by joining an esteemed International High-Tech organization? Our client, a fully-fledged Managed Service Provider (MSP) catering to the intricate needs of some of the most renowned companies in the market, is actively seeking a highly motivated and energetic Field Engineer to become an integral part of their dynamic team.

This position presents an excellent opportunity for someone eager to thrive in a fast-paced, high-energy environment, where professional growth is not just encouraged but actively facilitated. As a Field Engineer, you will be tasked with attending to clients' offices, demonstrating your commitment to exceptional service, and will be required to travel in and around the Richmond area.

Your responsibilities will encompass a wide variety of critical duties, making you the initial point of contact for our customers. You will be on the front lines of managing incoming requests and incidents from the help desk, ensuring that customer needs are addressed promptly and efficiently. To maintain a seamless operational flow, you will provide timely updates to customers concerning their cases in alignment with established Service Level Agreements, and escalate high-priority issues to Line Management to ensure swift resolution. As a proactive member of the team, you will be expected to complete regular tasks in accordance with Service Desk procedures and diligently review daily priorities, taking appropriate actions to ensure results are achieved effectively.

Additionally, your role will involve monitoring the integrity and status of customer sites, which includes analyzing usage, revisions, and reporting to guarantee that customers' business requirements are upheld to the highest standards. Proficiency in installing, testing, maintaining, and repairing hardware and software will be critical, as will your ability to document processes meticulously and log tickets for any ongoing work. By joining this esteemed organization, you will not only enhance your technical skills but also immerse yourself in a culture that values innovation, collaboration, and continual improvement—setting you on a path to significant career advancement in the high-tech industry.