Partner Success Manager Software Retail

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives.

When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off.

If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!

About the Role:

Location – France remote

Our Norton Brand is seeking a high-energy, ambitious, and competitive Business Development Mgr. in the Retail vertical. This is an exciting opportunity to develop new strategic partnerships in consumer cyber safety with a focus on France. This will involve developing new channels for emerging categories to sell through strategic accounts. Consumer cyber safety has evolved beyond device protection, and we see growth opportunities associated with privacy, identity & reputation. Finding the right partners to seize this market-leading opportunity is core to this role.

The role will involve identifying new partnerships in the French region, to grow cyber safety categories and working with these partners to derive value from their customer base, or potentially help mitigate risk associated with cybercrime. This is an opportunity to get creative and build new GTM models to find the right partners and unlock growth potential. You will own these opportunities from start to finish and work with internal teams to onboard & enable these new partnerships. Even though the focus of this role is on developing new categories you will still have access to the full Cyber Safety portfolio at Gen, to maximize the value of any new partnerships.

You will work closely with our GTM Field Marketing Managers to implement your ideas around the most effective and efficient ways to generate awareness and gain share through new partners. Whether it be software integration strategies, category development, customer outreach, promotional events, or a combination of these, you’ll find every available way to drive growth through our partners. This is a cross-functional role where a deep collaboration between Sales, Field Marketing, Product, and Operational teams will find solutions to grow revenue and market share. You will work alongside these teams to implement and execute measurable growth strategies that result in making our products the choice of customers.

What You Will Do in This Role:

• Develop a strategic partnership target list and actively pursue these accounts with a compelling value proposition
• Build opportunity pipeline
• Build awareness of our consumer solutions in new verticals/channels through campaigns & events
• Work with partners on program/promotion execution to ensure we fully activate new partnerships to derive expected value
• Assist with product roadmap development to ensure we meet partner & market needs.
• Focus on driving sales performance through key initiatives. 
• Create, develop, and maintain relationships with key decision makers, with a focus on strategic, high-level executive contacts. 
• Develop consultative sales relationships and provide thought leadership in selling and growing security and digital safety. 
• Bring customer insights and relevant market intelligence back to internal cross-functional teams. 
• Provide accurate and timely forecasting inputs to the Operational and Finance teams. 
• Build robust internal presentations to communicate strategies and partner considerations to key stakeholders including financial analysis, customer insights and category trends and crafting a narrative that concisely and compellingly explains key messages. 
• Meet with customers, attend trade shows, partner training events, etc. 

What You’ll Need to be Successful in this Role

• Experience with selling solutions within industries in the France region
• Strong knowledge of Retail business focusing on software
• Experience crafting proposals & pitching to prospective accounts
• Strong understanding of, and ability to demonstrate, computer apps, smartphones, and tablet computers, either in an iOS, Android, or PC platform. 
• Fluent business English

Desired

• Experience selling cyber security solutions or subscription-based technologies
• Exposure to financial services market would be beneficial
•  Technical familiarity with cyber security products
• Working knowledge of Salesforce CRM

Required Competencies:

• Action Oriented: Taking on new opportunities and challenges with a sense of urgency, high-energy, and enthusiasm. 
• Works Independently: Takes ownership of the business opportunity and works cross-functionally internally to develop business plans and deals to deliver Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. 
• Customer Focus: Building strong relationships and delivering customer-centric solutions. 
• Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions. 
• Persuades: Using compelling arguments to gain the support and commitment of others. 
•  Drives Results: Consistently achieving desired results, even under tough circumstances. 
• Situational Adaptability: Adapting approach and demeanor in real-time to match the shifting demands of different situations. 

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.