Sales Product & Fitting Trainer

ABOUT THE BRAND:

Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide.  Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer.

Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission!

By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit https://www.topgolfcallawaybrands.com

JOB OVERVIEW 

This role is primarily responsible for the creation, planning and execution of customer product, fitting and sales training, primarily at customer locations. Incumbent will train on all Callaway product lines bought at customer locations. This role will ensure that our retail partners are well-informed, enthusiastic, and supported in driving both parties' excellent customer experience and revenue. This will include the management of curriculum development and tools, along with planning logistics for each session and day of execution. In this role, must be a product expert on current and upcoming products, with the ability to teach others. Will plan directly with a variety of customer contacts, as well as Key Account Managers.

ROLES AND RESPONSIBILITIES 

Training 

·         Manage the development and execution of the training program from inception to implementation, including curriculum development, project planning, presentation, train-the-trainer, and measurement of results.

·         Conduct educational product presentations to various-sized audiences of assigned customers at customer locations throughout North America and via remote Webinars. Educate and train on sales skills relative to a retail sales environment. 

·         Facilitate internal conversations with Sales Management and/or Product experts to identify the current and desired future states and develop the curriculum.

·         Manage the development of new training programs and initiatives, including creating documented training outlines for approval and Social/Video content.

·         Evaluate and assess the effectiveness of crucial training initiatives and adjust accordingly.

·         Manage calendar of events and program scheduling for Sales executives to view. 

·         Manage extensive travel. 

·         Manage tools required for the session –product, set-up, banners, materials presentations, etc.

·         Function as a resource in all Sales training and presentations 

·         Key contributor to customer training experience at the PGA Merchandise Show in Orlando  

·         Special projects as assigned. 

Golf Fitting 

·         Train on the company’s fitting protocols and fitting tools in conjunction with product training  

·         Support execution of Certified Master Fitter training assignments 

·         Contributor in executing fitting initiatives. 

·         Contributor to fitting day events as assigned. 

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities) 

·         Must become a Certified Callaway Master Fitter 

·         Skilled golfer highly desired  

·         Excellent presentation, selling, and facilitation skills. 

·         Excellent written and verbal communication skills. 

·         Excellent interpersonal skills 

·         Excellent organizational and project management skills 

·         Excellent listening skills and judgment when interacting with others. 

·         Ability to organize events and logistics. 

·         Ability to problem solve and work independently with minimal supervision. 

·         Ability to learn company software and tools. 

·         Ability to learn strong business acumen and business objectives. 

·         Ability to learn competitive landscape and market trends. 

·         Good understanding of learning and development concepts and practices  

·         Good understanding of the importance of brand-building  

·         Proficient in Microsoft Office, including MS PowerPoint

·         Ability to create Social/Video content 

EDUCATION AND EXPERIENCE 

·         Bachelor’s Degree Preferred 

·         Minimum 5 years of related experience and/or training in the field or equivalent combination of education and experience. 

·         Golf retail sales experience highly desired. 

·         Expertise in golf industry products, practices, concepts, and product technical knowledge generally acquired with five years of golf industry experience highly desired. 

·         Train the trainer techniques desired. 

·         Selling techniques highly desired 

·         Golf club fitting expertise preferred. 

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DE&I and EEOC:

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

ARE YOU READY TO MAKE THE TURN? APPLY TODAY!