Staff Site Reliability Engineer

Jasper is an end-to-end AI platform. Our mission is to elevate marketers with the power of AI, to achieve better outcomes through their workflows and open up new business opportunities. Jasper securely trains on brand and strategy, accelerates content and campaign production, and helps Marketers measure and optimize performance as part of an end-to-end solution.  

Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and was one of the fastest companies to reach 100M+ users with a growing roster of Enterprise and Fortune 500 logos. Customers include Morningstar, Anthropologie, Prudential, Cushman & Wakefield, Wayfair, and more. Our teams are building multi-modal AI and working with the top AI platforms. We were one of the first partners of both OpenAI and Anthropic. 

We value being customer-obsessed and helping each other achieve the best outcomes through collaboration. We’re not just building solutions, we’re creating experiences that captivate and amaze us. We strive to deliver moments of wonder and delight that enable our customers to be more effective and creative in ways they never thought possible. Learn more at jasper.ai.

About The Role

As a Staff Site Reliability Engineer, you will be responsible for ensuring the reliability, availability, and performance of critical systems and infrastructure. In this role, you will maintain the health of production environments while also driving improvements to the overall reliability and efficiency of those systems. You will also direct and improve production operations and DevOps processes.  

This fully remote role reports to the Director of Strategic Operations and is open to candidates located anywhere in the continental US.

 What you will do at Jasper

• Develop, test, deploy, maintain, and improve software through DevOps and production operations

• Set technical direction for DevOps and production operations, including observability and instrumentation strategies

• Ensure overall reliability and scalability for systems developed, including on-call rotation, to support Enterprise-grade SLAs

• Take initiative, prioritize and manage workloads, and meet project deadlines

• Work directly with customers, while building strong partnerships with product and engineering

What you will bring to Jasper

• 8+ years of full stack development with emphasis on production operations and SRE

• Deep technical expertise in operations across multiple domains (AI, Cloud, etc) 

• Ability to tech lead and manage medium to large-sized business critical projects of 3 - 7 DevOps and production SREs

• Ability to navigate complex, ambiguous problems with viable solutions

• Ability to influence product and technology without direct authority

Compensation Range

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is $210,000 - $250,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Benefits & Perks

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

• 401(k) program with up to 2% company matching

• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work

• FlexWellness program ($1,800 annually) to help support your personal health goals

• Generous budget for home office set up 

• $1,500 annual learning and development stipend 

• 16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. 

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.