Global Learning & Development Specialist

Who we are. 

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Markmonitor and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. 

We are seeking a Senior Content Expert with strong instructional design capabilities to join our Global Learning and Organization Development team. As a key member of our team, you will play a pivotal role in designing and developing high-impact learning solutions that meet the diverse needs of our global workforce and clients. 

What you’ll do & how you’ll make your mark. 

Content Strategy and Development:  

• Lead the development of engaging and effective learning content across multiple modalities (e.g., e-learning modules, virtual instructor-led training, microlearning). 

• Collaborate with subject matter experts and stakeholders to analyze learning needs and translate them into clear learning objectives and outcomes. 

• Ensure all content is current, accurate, and aligned with industry best practices and organizational goals. 

Instructional Design Expertise: 

• Apply sound instructional design principles to assess learning needs, design learning objectives, create content outlines, storyboards, and design documents. 

• Implement interactive and engaging strategies that cater to diverse learner needs and preferences to enhance learner retention and application of knowledge. 

Project Management:  

• Manage end-to-end project lifecycles for content development initiatives, ensuring projects are delivered on time, within scope, and within budget. 

Evaluation and Optimization:  

• Conduct evaluations to measure the effectiveness of learning interventions and continuously optimize content based on feedback and analytics. 

• Develop and implement evaluation strategies (e.g., surveys, assessments) to measure the effectiveness of learning programs and make data-driven improvements. 

Collaboration and Stakeholder Engagement: 

• Collaborate closely with internal stakeholders and teams to understand their learning objectives and requirements, gather insights, and ensure content relevance and accuracy. 

• Partner closely with cross-functional teams including Learning Experience Designers, Technical Specialists, and Subject Matter Experts to deliver integrated learning solutions. 

• Identify relevant external partners and vendors for learning partnerships based on the training needs. 

Who you are & what you’ll need to succeed. 

• Proficiency in instructional design methodologies (e.g., ADDIE, SAM) and rapid development tools (e.g., Articulate 360, Adobe Captivate) and learning management systems (LMS).  

• Familiarity with emerging trends in digital learning technologies and benchmarking research. Experience in creating accessible and inclusive learning experiences is a plus. 

• Excellent communication and presentation skills, with the ability to convey complex concepts clearly and facilitating in-person and virtual training workshops for a global audience. 

• Strong project management skills with the ability to prioritize and manage multiple projects under tight deadlines. 

• Strong analytical and problem-solving skills, with a data-driven approach to identifying and tracking learning needs. 

• Strong stakeholder management and a global mindset with the ability to work effectively in a multicultural environment and across geographically dispersed teams. 

Qualifications & Experience: 

• Bachelor’s degree in business administration, instructional design, educational technology, psychology, or a related field. Master’s degree preferred. 

• 3-5 years of experience in instructional design and content development, preferably in a global IT services or technology-driven environment. 

• Certifications in instructional design, e-learning and micro-learning methodologies are advantageous. 

Why you’ll love us.

• We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid or work-from-the-office environment.
• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more!
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!