Do you love working with numbers? Is payroll the name of your game, but you’re looking for a new challenge and take your career to the next level where you can leverage your experience doing full cycle payroll? We’re seeking an Associate, Payroll Services to join our fun-loving Client Retention & Growth team. If you’re keen on customer service and looking to flex your strategic thinking skills, then you could be the perfect fit.

Who are we?

Humi’s mission is to help organizations throughout Canada foster their greatest asset – their employees. Starting with a powerful yet intuitive HR, payroll, benefits, and insurance platform, Humi has established a leadership position as the only company addressing all of these needs in one place. With a potential reach spanning every business in Canada, and a platform that touches every employee at every business that uses it, Humi is reimagining the future of work.

Humi is backed by the same group who funded Slack, Carta, and more (Tribe Capital), the top value-based U.S. accelerator (Y-Combinator), as well as several of the world’s leading angel investors.

We’re hiring across Canada and are open to applicants who prefer to work remotely!

We are committed to building an inclusive and diverse workforce, representative of the communities we serve and beyond. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women, persons with disabilities, LGBTQ+ persons, and others who contribute towards promoting innovative ideas and solutions.

Why join Humi?

As a team that services the HR world, we are a team that understands you perform best in an environment that cares about their employees

Be part of a high performing team of critical thinkers that thrive on problem solving

Access leadership and growth opportunities as the company rapidly scales

Maintain work-life engagement with flex hours and our Long(er) weekends initiative

Opportunity to work fully remote across Canada if you choose to

What will you be doing as an Associate, Payroll Services?

You will process payroll for our managed clients (up to 600+ employees), ensuring timely communication, accurate payroll and benefit adjustments, ROE submissions and detailed reporting

You will support our Customer Success Managers with payroll technical know-how and new CRA guidelines

You will own the on-going payroll processing and advisory for our managed payroll clients while defining the best in class experience

You will build and maintain strong relationships with clients through communication and collaboration

In your first 30 days, you will:

Introduction to the Client Retention & Growth (R&G) and Product & UX team

Introduction to the Sales team

Introduction to Payroll stakeholders

Manage day-to-day expectations

Discuss KPIs

Receive access and training to R&G tools: Hubspot, Zendesk, Notion, Google Drive etc

Walkthrough client implementation process

Walkthrough managed payroll process

Shadow PX and assist running managed payroll

Receive product training on all our modules: HR, Payroll and Benefits.

Pair-tackle client tickets

Shadow PX calls: HR, Payroll and Benefits

In your first 60 days, you will:

Independently respond to client tickets

Independently run client payroll

Manage client portfolio

Have clear understanding of concepts introduced during focused learning sessions

Able to navigate through various platforms and softwares

In your first 90 days, you will:

Contribute to internal Q&A forum and knowledge base

Take ownership of role and look for opportunities of improvement over current processes

Comfortable seeking guidance from resources outside of immediate team members

Participate in stakeholder interviews held by product managers to aid product development

In your first year, you will:

Add value to role by taking on more responsibilities outside of core duties

Complete large scale projects involving multiple stakeholders

Comfortable tackling issues involving advanced application of payroll concepts

Upgrade skills by participating in ongoing workshops

What are we looking for in an Associate, Payroll Services?

2+ years of payroll experience

Must be PCP certified (or in the process of obtaining PCP)

Must have processed 500+ employees

Self-starter who has the ability to manage and support multiple clients and meet tight deadlines

Tech savvy and ability to pick up new platforms and software quickly

Strong communication skills with a customer service mindset and team mindset

Self starter with a resourceful attitude when problem solving and dealing with ambiguity

Analytical and strategic thinker who looks for opportunities and spearheads innovation that will drive better process improvements

Experience working in a fast pace startup is an asset

Must be able to calculate Stat holiday pay, Termination pays, Severance pay, Retro Pay, and pay in lieu of notice

Attention to detail is the ability to focus on all areas of a project or task, no matter how small.

Please note that all successful candidates will only receive offers through the Humi platform and we do not issue offers outside of our platform. We do not make any offers of employment via social media. Please see our resource library for the best ways to detect fraud and fraudulent activity.

Associate, Payroll Services - Remote

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