Infrastructure Support Engineer

Job Summary::

The Infrastructure Support Engineer will independently troubleshoot enterprise network issues to ensure continuity of service for customers. The selected individual must be able to evaluate circumstances, identify root cause, and develop a plan for resolution. A successful candidate must understand complex networks and utilize the latest practices and principles to resolve issues. In addition, the individual should be well versed in Cisco security platforms and have strong customer service skills.

• Tier I/II help desk support for all tenants in the DHA network.
  • Triaging issues and resolving and/or escalating to the appropriate network teams for remediation.
  • Engagement with internal and external customers to provide status updates on network issues.
  • Troubleshooting issues with a variety of different network devices and protocols.
  • Working in a team setting and making recommendations related to troubleshooting, device configuration, and documentation.
  • Documenting projects, support actions, and other administrative artifacts to serve as reference material for related support activities and management staff.
  • Ensuring incidents and service requests adhere to established service level agreements.

Clearance Requirements:

Active Secret

Certification Requirements:

IAT Level II

• Security Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SCCP)
• Cisco OS Certification

Systems, Certifications, and Years' Experience:

Required/Desired Skills:

• 5+ years relevant experience in supporting a large network infrastructure.
• Bachelor of Science degree in Computer Science or a related discipline is preferred but not required.
• A strong working knowledge with Routers, Switches, Firewalls, and Virtual Private Network devices.
• A good understanding of TCP/IP regarding routing and subnetting.
• Must be a team player that can work under pressure with good written and oral communication skills.

Experience with the following Network protocols and services:

• Routing Protocols (OSPF, BGP)
• Access Control Lists
• Layer 2 Switching
• Spanning Tree
• Packet Analysis

Experience with the following a plus:

• Cisco Switch 3560
• Cisco Switch 3750
• Cisco Switch 4500X
• Palo Alto Firewall PA-4050
• Palo Alto Firewall PA-2050
• Palo Alto Firewall PA-5050

Other requirements:

• A strong sense of urgency including self-governance on task priority.
• Must be willing to work shifts to cover a 24x7 operational environment

Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC’s ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.

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