Bilingual Development Coordinator, Donor Services and Stewardship

About Food Banks Canada

At Food Banks Canada, our commitment stretches across the nation, tirelessly supporting and enhancing the work of over 5,100 food banks and community organizations. We invest in, advocate for, and bolster their critical efforts. Through diligent research, we delve into the root causes of food insecurity, devising actionable solutions informed by our findings as we work to create a Canada where no one goes hungry.

Our mission is expanding, and with it, we're opening doors for passionate, teamwork-driven professionals in search of a career that's both meaningful and captivating.

About the Role

The Development Coordinator, Donor Services and Stewardship provides exceptional organizational support in the areas of donor services, stewardship, and database administration. This is a bilingual position and is responsible for coordinating and supporting gift processing, donor relationship support and stewardship, and communication activities to ensure successful implementation of Food Banks’ Canada mandate. This position ensures that all donor inquiries are handled in a timely manner and ensures a positive image of Food Banks Canada with its network, stakeholders, and the public.

Bilingualism (English/French) is an asset for all our roles at Food Banks Canada as we support Canadians across the country.

What You Will Be Doing

• Ensure the highest level of donor experience by acting as the primary point of contact for donors and supports through contact forms, email, phone, and other programs and processes as required
• Utilize the CRM to track donor interactions and donor detail
• Engage with the Development team and other teams within the organization to ensure inquiries make it to the correct people and gather up-to-date accurate information
• Support the Annual Giving team by providing reports for donor stewardship activities including producing thank you letters, completing thank you calls, etc.
• Support third-party fundraising platforms and tribute giving with the inclusion of tribute cards
• Assist with tax receipts when necessary, including duplicates, reissues, consolidated and acknowledgment letters in accordance with the organizational policies and procedures and CRA Guidelines
• Identify opportunities for process improvements and work to implement changes for the Development team as it relates to the CRM and related databases
• Manage donor information and preferences in the database, including ensuring the ongoing accuracy and hygiene of data and identifying issues and providing solutions
• Support the Development and Partnerships team through production of lists, queries, and reports with accurate data
• Assist with training and technical support of all Food Banks Canada employees

What You Will Need

• Minimum 2 years of experience in development, gift processing, or customer relations
• Bilingualism (English/French) is required
• Completion of a post-secondary diploma or equivalent in fundraising management, public relations, or communications. A combination of education, training, and/or work experience will be considered
• Strong technical skills, with the ability to adapt to and learn new technologies
• Experience working in a team environment
• Experience in the non-profit sector is a strong asset

Working Conditions

• Full-time, Monday-Friday, with occasional evening and weekend work. This position is remote and can be based anywhere in Canada.

Application Information:

If this opportunity to work with an exciting, growing, national non-profit appeals to you, please apply with your resume and optional cover letter. Additional information on this role can be found in the full job description.

This posting will remain open until 12:00 pm Pacific time on Friday, September 13, 2024. We will start to review candidates immediately, so please don’t hesitate to apply!

We look forward to hearing from and connecting with you!

Food Banks Canada believes that diversity is the cornerstone of excellence within our team and mirrors the community we serve. We warmly invite candidates of all genders, ethnicities, cultural backgrounds, sexual orientations, and abilities to apply. Committed to an accessible recruitment journey, Food Banks Canada ensures a barrier-free experience. Should you be approached for a job opportunity, please reach out to kimberley@engagedhr.com if you require accommodation.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.