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ICT Operations Manager

72% Flex

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

Netherlands

Offer summary

Qualifications:

Bachelor’s or Master’s degree in ICT, 5+ years of ICT experience, 2+ years of management experience, Knowledge of system implementations, Fluent in Dutch and English.

Key responsabilities:

Define SLAs and manage suppliers, Lead ICT Support Desk & Telecom, Coordinate change and incident management, Drive continuous improvement processes

Cygnific Consumer Services SME https://cygnific.com/

501 - 1000 Employees

See more Cygnific offers

Job description

Your missions

Are you ready to play a crucial role in ensuring high-quality ICT services within a dynamic and growing organization? Cygnific is looking for a driven Operations Manager ICT to elevate our ICT operations to the next level!

Your Role at Cygnific:

As the Operations Manager ICT, you will be responsible for the continuity, quality, and stability of our application landscape. You will ensure that our ICT services are consistent and reliable, enabling our organization to achieve its business goals. You will play a key role in the development, implementation, and coordination of incident, problem, configuration, and operations management within our ICT Support and Telecom processes.

What will you do?

1. Operations and Support:

Define and implement SLAs in line with business needs and budgetary constraints.
Manage SLAs with external suppliers and 3rd party businesses.
Monitor and steer ICT Support Desk and Telecom to ensure the continuity and integrity of our services.

2. Leading ICT Support Desk & Telecom:

Structure and manage the ICT Support Desk & Telecom unit.
Coach, support, and appraise the Support Desk & Telecom team.
Prioritize tasks and ensure optimal resource allocation.

3. Coordinating Changes:

Lead the change management process.
Analyze, test, and plan changes in collaboration with the ICT Support Desk & Telecom team.

4. Incident and Problem Management:

Monitor and report on incidents and problems within the ICT infrastructure.
Propose improvements to prevent future disruptions.

5. Continuous Improvement:

Identify and address malfunctions in processes and procedures.
Propose improvements and ensure they are embedded in daily operations.

What Do You Bring?

Bachelor’s or Master’s degree level (HBO/WO) thinking and working level.
At least 5 years of experience with in-depth knowledge of ICT.
A minimum of 2 years of (project) management experience.
Experience with complex system implementations and working in a commercial, service-oriented environment.
Excellent command of both Dutch and English (written and spoken).

OUR OFFER

A one-year contract with the prospect of permanent employment.
Position for 32 to 40 hours a week.
A competitive salary.
A challenging, innovative, and international environment.
25 vacation days based on full-time employment.
A pension plan & travel allowance.
A vibrant and multicultural office near the Westerpark in Amsterdam.
You will be part of a diverse and multicultural team based in Amsterdam.
A well-balanced and flexible hybrid working model (possibility to work from home).
Start date: as soon as possible.

WHO WE ARE

Cygnific is a proud daughter company of KLM. At Cygnific, we not only want to truly help customers, but we like to go the extra mile! We want to excel by becoming the most personal customer contact center. Our 2.000 colleagues from +30 different countries contribute to this every day. In +10 different languages they offer 24/7 delightful service to passengers and travel agencies via email, telephone, live chat, social media, and WhatsApp. Besides our work for KLM, we also bring our Cygnific touch to Rituals, with the ambition to grow. Not only in Amsterdam and Enschede, but our wings are also spreading abroad, think of our offices in Manila, and Curacao.

A job at Cygnific is more than just an office job. You will be part of an international team of enthusiastic and ambitious people. We combine play and fun with professionalism and value ownership alongside freedom and balance. In fact, our open, warm, and vibrant culture really sets us apart and is one of our greatest strengths.

READY TO APPLY?

Are you ready to bring us to the next level with your strong leadership and customer focus? Then make sure to apply by sending us your CV and motivation letter (in PDF or Word doc) via the apply button below. The application process will consist of two interviews.