Job description

Your missions

About Seven Starling

Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. Seven Starling's holistic clinical model combines specialized therapy, peer support, and medication management to effectively treat common perinatal mood disorders like postpartum depression and anxiety, with 94% of patients seeing a clinically significant improvement in their symptoms after completing the program. Seven Starling partners with OBGYN clinics across the country and leading health plans including UnitedHealthCare, Cigna, Blue Cross Blue Shield, and Aetna to make care easily accessible and affordable.

Seven Starling is looking to add a world-class Intake Coordinator to our team. You will work with Seven Starling’s operations team to schedule direct referrals, support our Care Coordination team and handle patient communications.

Our ideal candidate is passionate about maternal mental health, is energized by the opportunity to help guide women to the care they deserve, values process and thrives in a dynamic environment.

You will excel if you have experience in patient communications, data entry, clinical settings, and Google Sheets / MS Excel. The ideal candidate is someone who is pursuing a career in mental or reproductive health, is open to contract work and has a flexible schedule.

You are committed to protecting patient safety and delivering a high quality standard of support. You take your responsibility seriously as the first touchpoint a prospective patient has with our brand.

What you'll do

Contact and schedule patient referrals via SMS, email, voice call

Triage patient communications

Support our Care Coordinator Team in rescheduling patient consults

Manage prospective patient outreach

Keep our CRM up to date with the status of prospective patients and our communications with them

Who you are

Empathetic and well-spoken. You are able to connect with all kinds of people and make them feel safe, supported, and cared for. You explain things clearly and succinctly.

Detail oriented and highly organized. You double check everything to make sure it’s right. Nothing falls through the cracks when you’re overseeing it.

Mission-driven and ethical. You treat patient data with the utmost care and always prioritize data security.

Creative and solution-oriented. You are a problem solver who proactively identifies problems and proposes solutions.

Familiar with working in healthcare environments. Understanding of and experience working with HIPAA compliance is a plus.

Details

Expectation of availability: 10-15 hours per week

Contract Role: Flexible schedule; must have 2-3 hours of availability at least 3 days within the work week Monday through Friday between 7am and 7pm EST.

Remote

Payment: $20 per hour

Must haves

Computer

High Speed Internet

Phone

A private space to make patient calls

Please do not call our public clinical admissions line in regard to this or any other job posting.

Seven Starling is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive and inclusive environment for all employees.

Intake Coordinator - Contract

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Job description

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