Field Service Project Mangement New Grad

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Job Summary:

ou will be able to make a difference in people's lives by designing and implementing cutting-edge network technologies. Our company values diversity, celebrates inclusion, and champions ideas. Our friendly environment and outstanding team of professionals drive our path to innovation. In this role, you will support and ensure the successful delivery and management of single or multiple service projects while meeting scope, quality, time, and cost constraints. You will work closely with a Senior Project Manager and collaborate with various teams to achieve business value and exceed customer expectations.

Responsibilities:

• Work under the supervision of a Senior Project Manager to lead, oversee, and ensure the successful implementation, delivery, and management of customer projects within their network.
• Achieve service target margins, ensure accurate revenue recognition, meet committed schedules and deliverables, and ensure projects meet customer expectations for quality and service.
• Analyze project proposals to determine the time frame, funding limitations, and appropriate processes.
• Identify and schedule project deliverables, milestones, activities, and tasks.
• Provide leadership and motivation to project team members throughout the project life cycle.
• Implement project communication plans.
• Document and communicate project status, obstacles, and resolutions to management.
• Perform risk assessments and implement mitigation plans.
• Support pre-sales activities, providing project management expertise, and contributing to customer proposals and RFP responses as required.
• Interacted across Ciena teams and customer operations teams, as well as sales, bid management, service delivery groups, and finance, to ensure project deliverables and financial targets were met.
• Contribute to process management optimization efforts associated with project management.

Success Criteria:

• Ability to support a large volume of projects, meet scope requirements, and deliver on-time commitments and financial objectives.
• Deliver a superior customer experience built on responsiveness and quality.
• Demonstrate the value of Ciena services through superior performance.
• Galvanize the project delivery team in a unified action and mindset.
• Possess a positive attitude and a strong work ethic with a "never give up" attitude.
• Demonstrate a mature business demeanor with a focus on customer satisfaction.
• Attention to detail is critical for the collective project team.
• Recognize failures and respond constructively.

Ideal Profile:

• Critical thinking and analysis skills, with the ability to analyze multi-dimensional problems and generate possible solutions.
• Strong judgment and the ability to make complex decisions considering multiple alternatives.
• Decisiveness in delivering decisions in the face of competing alternatives.
• Outstanding planning, scheduling, and coordination skills.
• Broad knowledge of technology, services, and business acumen.
• Strong business judgment and the ability to think through complex business issues.
• Collaborative work style in a matrix environment with multiple stakeholders.
• Results-oriented, collaborative, and accountable.
• Excellent verbal and written communication skills.
• Proficiency with project management tools such as Microsoft Project and Salesforce.

Education and Experience:

• A bachelor's degree in a related field is preferred.
• Up to 12 months of related project management work experience strongly preferred.
• Prince2/PMP certification is a plus.
• Experience working in a matrix organization, demonstrating strong influencing and collaborative skills across multiple teams.

Competencies:

• Customer First
• Velocity
• Building Relationships
• Business and Financial Acumen
• Influencing Others

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