Senior System Administrator

Overview:

Are you a Senior Systems Administrator who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

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• Provide Tier 2 and Tier 3 server administration for Windows Operating Systems and associated applications, including Internet Information Services (IIS).
• Offer 24x7x365 support, with exceptions for Federal holidays, ensuring system availability and minimizing incidents.
• Perform advanced system administration tasks and immediate troubleshooting when contacted by the National Service Desk (NSD).
• Collaborate with project managers, team members, technical administrators, and end users to communicate work status and findings related to tickets, incidents, and problems.
• Implement security hardening requirements and configurations based on instructions from VA counterparts outlined in Service Requests and Change Orders.
• Possess and utilize advanced knowledge of Windows operating systems, including OS included applications like IIS.
• Maintain certifications such as Microsoft Certified Solutions Associate (MCSA) in 2008 or 2012, with MCSE preferred.
• Leverage experience in a large infrastructure environment, with Data Center experience being a plus.
• Demonstrate proficient troubleshooting skills, promptly resolving issues and identifying underlying faults.
• Collaborate with both customers and vendors to address system issues.
• Manage patching, certificates, and remediation of known vulnerabilities.
• Escalate or transfer tickets as needed to VA staff for further issue resolution.
• Coordinate with stakeholders to provide updates on ticket status or request system changes.
• Maintain accurate documentation of assigned workspace and procedures, including software and hardware layers.

Utilize tools extensively, including but not limited to:

• PowerShell
• VMWare, vSphere Web Client
• Performance Monitor & Computer Management Console
• Remote Desktop, RDCman
• SCCM, AD, DNS
• Service Now, CA Service Desk

• Advanced knowledge of Windows operating systems, including associated applications like IIS.
• MCSA certification in 2008 or 2012, with MCSE preferred.
• Extensive experience in a large infrastructure environment, with Data Center experience being desirable.
• Experience with supporting servers in AWS and Azure is a plus.
• Strong troubleshooting skills, with the ability to resolve incidents and identify underlying issues.
• Familiarity with tools such as PowerShell, VMWare, vSphere Web Client, Performance Monitor & Computer Management Console, Remote Desktop, RDCman, SCCM, AD, DNS, and Service Now/CA Service Desk.
• Excellent communication skills to interact with various stakeholders.
• Proven ability to implement security hardening measures and configurations.
• Demonstrated experience in managing patching, certificates, and addressing vulnerabilities.
• Strong documentation skills for maintaining accurate records of procedures and workspaces.

Education:

• Bachelor’s degree in computer science, electronics engineering or related technical discipline and 5+ years’ work experience
• Eight (8) years of additional relevant experience may be substituted for education (13 years total)

Clearance: 

• The ability to pass a Tier 2/Modest Background Investigation 

Location:

• Department of Veteran's Affairs (100% On-site)
• Monday - Friday  (8:00 AM - 4:30 PM CST Time)

• Austin Information Technology Center (AITC)

1615 Woodward Street,

Austin, TX 78741