UK- Claims Adjuster- Highways & Utility

Salary and Benefits:

26 days holiday, including a day off for your Birthday, company pension, dental plan, employee assistance programme plus other excellent benefits you’d expect from a leading global organisation. We also provide support for professional qualifications through the Chartered Insurance Institute (CII) and Chartered Institute of Loss Adjusters (CILA). Candidates are encouraged to pursue these qualifications if desired.  

This job offers flexibility, with the option to work from home or in one of our offices, depending on your location and situation. Our team is based in Nottingham, but we welcome candidates from all over the UK to apply. 

As a member of our Crawford Specialty Team, you’ll be handling a caseload of Motor Third Party Property Damage Claims from cradle to grave, including negotiating, settling quantum and assessing legal liability.

Reporting to the Head of Motor TPPD you’ll proactively and efficiently process new instructions, managing them through the claims process in a proactive manner.  You’ll be liaising with various parties, including the claimant, surveyors, third parties and in some cases emergency services.  

Throughout your thorough investigation you’ll collate all revenant details, taking ownership of all aspects of each claim to ensure you contribute to productivity targets, lead by example and support your colleagues with effective planning of new and existing instructions.

You’ll have a licence limit to work to, referring upwards when necessary and escalating any point of concerns such as diverse information or inconsistent evidence provided to you.

Maintaining contact with all parties throughout the lifecycle of each claim is paramount, so you’ll be a natural relationship builder and develop trust through respect and speedy first class resolution. You’ll also have the opportunity to be involved with project work from time to time, such as continuous process improvement or systems development input, or you could well develop your own project for improvements as ideas are always welcome.

We’re looking for a talented Claims candidate: someone that supports, understands and champions first class customer service. Property (buildings) claims handling experience is preferred but we’d also be interested in candidates from a Claims or Insurance background that want to expand on their skills and knowledge.  You’ll also have/will be:

• Customer / Client focused – putting both first at all times
• Quality focused – providing quality service to both internal and external customers
• Team Player – working with colleagues throughout the business
• Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative
• Proactive – making sure KPI’s and SLA’s are met
• Reactive – responding to daily workloads as dictated by customer requirements
• The ability to handle and co-ordinate complaints and compliments
• An achiever of targets – working proactively to ensure KPI’s are met and exceeded
• A competent use of technology, including MS office. Training will be given on our Claims Software systems.

Due to the nature of our business, this role is subject to a satisfactory basic DBS check

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Consciousness

Capability

Culture

We welcome applications from all candidates, no matter their background.  So, what are you waiting for?  Apply today, we’re looking forward to your application.

To handle and / or administrate claims

• Customer focused
• Quality focused role – providing quality service to both internal and external customers
• Team focused – working with colleagues throughout the business
• Reactive – responding to daily workloads as dictated by customer requirements
• Proactive – making sure KPI’s and SLA’s are met
• Handle and co-ordinate complaints and compliments
• Achievement of targets
• Competent use of technology

• Insurance experience required
• Excellent customer service, organisational & communication skills
• Team player
• Customer service experience

• Accurately and promptly accept and process new instructions as far as competently possible.
• Manage client instructions through the development of high quality interpersonal skills and create good client Relationships built around trust, respect and speedy resolution of assignments.
• Dealing with telephone queries, day to day within agreed service criteria.
• Processing invoices, both interim and finals, referring where necessary.
• Reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary.
• Dealing with and liaising with insurers and policy holders as appropriate.
• Ensure work is prioritised effectively.
• Case ownership to deal with claim from beginning to end, referring upwards in accordance with licensing levels.
• Contribute to productivity targets through the effective planning and allocation of new and existing instructions.
• Formulate, allocate (and/or participate in) projects as and when required and ensure they occur within timescales and company/client requirements.
• Actively share knowledge with peers to develop oneself and others and to act as a role model in appropriate situations (e.g. new starters).
• Actively seek to develop oneself through a positive attitude and through the achievement of professional qualifications
• Maintain awareness of Business Continuity programme and role within it
• Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative
• Actively seek to develop oneself and take responsibility for your own training and development

• Ensures all activities and decisions improve the service provided for clients.
• Treats people in a fair and consistent way.
• Uses different communication styles to get a message across.
• Enjoys work and has a positive impact on others.
• Seeks feedback and invests time in their own self development both technically and behaviourally.

• Ability to work on own initiative
• Ability to demonstrate attention to detail
• Ability to work as an individual and as part of a team
• Excellent customer service and communication skills
• A positive attitude and a proactive approach to solving problems
• Able to co-ordinate a variety of actions concurrently