Compute RTCC

Compute RTCC

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

   

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

• Respond to service, product, technical, and customer relations questions on subjects such as features, specifications and repairs on current and discontinued products and parts & options based on customer entitlement

• Provide leadership to technical problem management and issue resolution by working closely with the end customers, HPE remote , engineering resolution teams and field support staff.

• Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant stakeholders.

• Identify and contribute to projects/process to improve product support, customer satisfaction and team efficiency.

• Technical writing skills will be required to publish issue resolution documents.

• Communicate effectively with technical and non-technical stakeholders and have an ability to drive the conversation/discussion.

• Ability to isolate and solve complex technical/business problems and be able to interact with people (customer and internal HPE) at all levels and geographies. (own team, members of SC and Product Divisions).

• Possess a strong customer focus with the ability to control elevations; balancing the needs of the customer, the HPE account team and the Compute division.

What you need to bring:

• Excellent product knowledge and troubleshooting skills on Synergy (Primary), ProLiant & C7000 systems.

• Excellent knowledge on Virtual connect, OneView, Operating systems, Virtualization and Networking

• Good understanding and basic troubleshooting knowledge on storage connectivity & DAS.

• Excellent verbal and written communication skills

• Experience in troubleshooting in a technical environment

• Excellent analytical and problem-solving skills

• Software and hardware knowledge of computing and storage

• Able to lead resolution and root causing activities with escalated customers.

• Ability to mentor new agents and contribute to technical action plans.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Specialist

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.