We are looking for a Website Systems Specialist to ensure the seamless operation and functionality of our clients' websites. In this pivotal role, you will be responsible for maintaining up-to-date website software and managing domain ownership. Collaboration with the Customer Success and Web Development teams will be essential as you address compatibility issues and migrate websites with minimal disruption. The ideal candidate will demonstrate a proactive approach to problem-solving and a commitment to delivering high-quality performance, ultimately contributing to client satisfaction and industry excellence.
We are hiring (100% remote) in the following states: AL, AK, AZ, CT, FL, GA, IL, IN, MI, MN, MO, NC, NE, NJ, OH, OR, PA, SC, SD, TX and VA.
ABOUT THE COMPANY:
At BizIQ we provide digital marketing services for small and medium sized businesses, and we are growing by the day. Our mission is to help businesses to grow most efficiently by dominating their local market through the use of affordable marketing solutions. We have a Growth Mindset and are Results-oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are Inspirational, Accountable, Innovative and operate with Transparency.
OBJECTIVES:
- Ensure all client websites are up-to-date with the latest versions of software, maintaining security and operational efficiency.
- Manage domain registrations, renewals, and transfers to guarantee uninterrupted website accessibility.
- Collaborate with Customer Success and Web Development teams to address compatibility issues that may arise from new software implementations.
- Coordinate website migrations to new servers or platforms, prioritizing minimal downtime and data protection.
- Quickly identify and resolve website functionality issues to limit disruption to clients' services.
- Oversee the WordPress installation system, ensuring its regular updates and configurations support optimal website performance.
- Monitor website performance and security consistently, using automated tools and manual checks to proactively detect and rectify potential issues.
- Stay abreast of the latest trends and best practices in website management and security, enhancing our services with innovative solutions to meet client needs.
COMPETENCIES:
- Solid understanding of website software, particularly WordPress, along with familiarity in web hosting environments, server management, and domain registration processes.
- Skilled in troubleshooting website performance and security metrics, identifying potential issues, and enhancing areas for improvement.
- Attentive to detail when reviewing domains associated with clients, cleaning up server files, and ensuring data accuracy and organizational standards.
- Capable of multitasking, handling functionality tickets, monitoring domains and websites, and adapting to changing priorities while maintaining service consistency and reliability.
- Effective communication skills to convey technical information to non-technical stakeholders in both written and oral forms.
- Proficiency in web technologies such as HTML, CSS, JavaScript, PHP, and MySQL.
- Proficiency with Linux command line.
- Familiarity with domain registration and DNS management.
EXPERIENCE & EDUCATION:
- 3-5 years of experience in website systems management, web development, or a related role, with a focus on quality assurance processes, including regular updates and testing to ensure high standards are met.
- 3+ years experience implementing and managing website security measures, including SSL certificates, firewalls, and security plugins.
- Extensive background in working with various Content Management Systems, with a focus on WordPress.
- Substantial experience in server management and hosting environments, encompassing cPanel, WHM, and diverse web hosting services.
- College degree in Computer Science, Information Technology, Web Development, Digital Media, Information Systems Security or other related industry is highly preferred
PHYSICAL REQUIREMENTS:
- Prolonged periods of time sitting at a desk or computer.
- Must be able to lift up to 15 pounds at times.
COMPANY BENEFITS & PERKS:
- Health Benefits: United Healthcare Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more
- Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
- Retirement Savings: 401K
- Parental leave
- Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes, gift cards and more
- Award Winning Culture: A fun, energetic workplace, with a supportive atmosphere, no traveling required
COMMITMENT TO DIVERSITY:
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, BizIQ recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
