IT Specialist

POSITION SUMMARY: 

Taking direction from the Technical Lead Manager, the IT Specialist troubleshoots and diagnoses software and hardware issues and assists staff on complex issues. Performs systems management, integrations and implementations across the organization. This is a hybrid position spending most days in our Seattle office.

ESSENTIAL FUNCTIONS:

• Triage, resolution and escalation of operations issues
• Participates and contributes to project implementations under the direction of the Technical Lead Manager
• On-site support of in-house systems and network infrastructure in collaboration with Technical Lead Manager, Technology Coordinator and MSP
• Identifies systemic or recurring problems and proposes ways to resolve them
• Manages and maintains M365 environment
• Contributes to internal and staff documentation
• Collaborates with Technology Coordinator on staff trainings
• Collaborates with IT Onboarding Specialist resolving L2-L3 issues
• Creates, maintains and supports a safe and welcoming environment for people of color, disabled, trans and gender non-conforming staff, and other historically excluded populations
• Additional Responsibilities: Assists with other tasks and projects, onsite/offsite as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• 2+ years of experience in customer facing IT/help desk technical support roles
• Proficient in Microsoft applications and technologies
• Experience supporting Microsoft cloud computing platform
• Experience implementing, maintaining or testing applications
• Time management skills
• Extraordinary problem-solving skills
• Attentive to detail
• Customer-centric attitude
• Ability to embrace and support Akin’s commitment to fostering an inclusive organization

WORKING ENVIRONMENT:

This job is performed in a professional office environment. The following list is representative of the work environment employees encounter while performing the essential functions of this job:

• Moderate noise (i.e. business office with computers, printers, phones)
• Typical office lighting and temperatures 
• Moderate interruptions 
• Ability to work in a confined area
• Ability to sit at a computer for an extended period
• Limited travel to other site locations within the state 

WORKING REMOTELY:

Working remotely is a benefit of Akin’s flexible workplace, but remote work cannot be offered for all positions. Some positions require daily presence in the office. Remote work arrangements may be adjusted or rescinded based upon business needs.

PHYSICAL DEMANDS:

• While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop and kneel 
• Regularly stand, sit, communicate, and operate a computer
• Regularly lift computer boxes (3-5 lb)
• Regular, predictable attendance is required
• Specific vision abilities required by this job include close vision requirements due to computer work
• Regular, predictable attendance is required 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

MINIMUM QUALIFICATIONS:

• 2+ years of IT/help desk support
• 2+ years of experience with Microsoft technologies
• Successful completion of a drivers check 

PREFERRED QUALIFICATIONS:

• JIRA
• Sharepoint/PowerApps

SALARY RANGE AND BENEFITS:

The salary range for this position is $29.13 - $40.79. The starting salary range for this position is $29.13 - $32.06 DOE for external candidates. 

Full-time employees will also receive 10 days of vacation leave each year, three Employee Appreciation Day each year, and will accrue one sick day per month (pro-rated for part-time employees). Employees will also enjoy 15 paid holidays throughout the calendar year.  We also offer EAP and mental health benefits.