The primary purpose of this position is to lead the retail management in our stores with the execution of our RxEvolution, while adhering to company policies, procedures and programs that help our customers achieve our purpose of whole health for life, while earning and keeping their trust, and maximizing potential sales, script growth, margin and profitability.
- Responsible for the region retail budgets including sales, margin, labor and expenses and overall P&L results monthly to ensure operating income and EBITDA are achieved.
- Hustle with humility by demonstrating excellent customer service and utilizing key performance indicators to improve customer satisfaction. Engage our brand ambassadors to champion excellent customer service and greet, engage and thank (G.E.T.) in our store and empower them to resolve customer service issues.
- Conduct frequent store visits and complete Brand Standards Visit Guides, compliance audits, and shrink management tools. Coach and teach store team as needed to ensure satisfactory shrink results, maintain brand standards.
- Provide leadership and development for associates by communicating career opportunities, providing regular performance feedback and ensuring all required training is scheduled and completed. Foster a culture of diversity and inclusion, training and development in the stores and promote career advancement to create a succession plan.
- Collaborate with divisional, regional and store teams in the planning, development, and execution of the region business plans and objectives to achieve sales, script growth, margin and profitability. Additionally, build a customer centric culture while fostering a culture of associate engagement.
- Adhere to all FSLA laws, regulatory compliance and OSHA requirements.
- Execute and oversee all corporate marketing, merchandise, and operating programs to drive front end sales and profits in all stores within the region.
- Lead the recruitment, selection and hiring of Store Management and key positions. Provide leadership in staffing for service, workload, and expense control by ensuring full utilization of Workforce Management.
EDUCATION REQUIREMENTS
Education Level
Area of Specialization (Marketing, Finance, Pharmacy, Engineering/IT, etc)
Required Or Preferred
H.S. Diploma or General Education Degree (GED)
Required
Bachelor Degree
in Arts/Sciences (BA/BS)
Preferred
LICENSES/CERTIFICATIONS
Licenses/Certifications
Other/List/Reason
Required or Preferred
Driver’s license for business travel, or other reason
Required
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge, Skills And Abilities
Required or Preferred
Building Customer Relationships: Ensuring the customer’s internal or external needs are met.
Valuing Differences: Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds.
Driving Innovation: Creating an environment that inspires people to generate novel solutions with measurable value for customers.
Building Talent: Planning and supporting the development of individuals’ knowledge, skills, and abilities so they can fulfill job responsibilities effectively.
Customer Focus: Ensuring that customer’s perspective is a driving force behind strategic priorities, business decisions, org process and individual activities.
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting to change by exploring the benefits.
Stress Tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization.
Experience
WORK EXPERIENCE
Required Or Preferred
Areas of Experience (Pharmacy, Compliance, E-commerce, Retail, etc)
3 years of experience in multi-unit management experience, with majority in retail sector
Preferred
5 years of experience in multi-unit experience (if no Bachelor's Degree), with majority in the retail sector
Required
The typical starting pay range for this position is between $120,000 - $160,000 annually, although wages can very based on experience and geography.
