Student - EQPD Partnership Success Assistant

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

Southern New Hampshire University is seeking a student employee to fill the role of Partnership Success Assistant for EQPD. EQPD is not just a nonprofit; it's a movement! We're dedicated to equipping student achievement by connecting students with skilled tutors and empowering educators with the supports they need to succeed. Our mission is to expand the education workforce with talent that is confident, prepared, and ready to make a difference in their community.

Why You Should Apply:

• Empowering Mission: Be part of a team dedicated to revolutionizing education and making a lasting impact on young minds.
• Dynamic Environment: Thrive in a startup atmosphere where your creativity and innovation will be valued.
• Career Growth: Enjoy opportunities for professional development and learning from a diverse, talented team

Job Responsibilities:

• Communicating with caregivers, tutors, administration, and stakeholders through various forms of communication, including Email, phone calls, text messaging, and internal communication systems i.e., Slack and Google Chat.
• Coordinating with internal departments to address client needs.
• Escalating critical issues to senior management when necessary
• Assisting client services department and Partnership Success Manager with initial onboarding processes, ensuring a smooth setup such as scheduling and basic data entry. 
• Monitor active tutoring services through a virtual platform to ensure students and tutors meet at scheduled times. 
• Adjust tutoring session schedules promptly when requests are submitted following policy and protocol. 
• Track student attendance and other data points relevant to account management using spreadsheets and other tracking tools. 

Minimum Qualifications:

• Current enrollment in classes as part of a SNHU degree program
• Work study part of financial aid package
• Students with work study may be prioritized
• Organizational skills
• Computer proficiency
• Attention to detail
• Problem-solving skills
• Flexibility
• Virtual collaboration

Work Schedule: Remote, flexible hours

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation