Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
The Director Strategic Growth – Wholesale is responsible for providing strategic guidance and leadership to all aspects of Sales & Operations for the Wholesale Channel by using analytics to drive performance.
Direct Reports: ☐ Yes ☒ No
List of required duties below. Distinguish on-site duties with a *. Examples below.
Work with peers, and SVP for all aspects of planning, reporting, data analyzation for sales development, sales strategy, sales production, and performance marketing.
Develop, recommend, and implement short & long-range objectives consistent with company business goals, guidelines, and programs.
Support the ongoing development of our Direct to Broker channel including training, marketing, and sales process.
Drive revenue growth through sales process development, implementation and optimization and close collaboration with the overall organization to grow revenue.
Provide leadership and direction for channel in a call center and distributed environment.
Monitor and manage team performance regarding production and customer satisfaction.
Develop key performance metrics and dashboards that helps the sales organization focus on performance drivers.
Successfully perform other duties as directed.
*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.
Required education and experience. Examples below.
College Degree or equivalent.
8+ years’ experience in Mortgage Sales and Operations process development.
7+ years’ supervisory experience.
SAFE ACT certification and NMLS certification.
Knowledge, Skills, and Abilities
Required knowledge, skills, and ability. Examples below.
Expert level knowledge of mortgage industry products and programs.
Expert level knowledge of industry regulations, laws, and compliance standards.
Ability to provide strategic direction to subordinate staff, both direct and indirect reports, managing through intermediate staff when appropriate.
Ability to set performance deadlines in ways that comply with company's plans and vision.
Ability to organize workflow and ensure that employees understand their duties and responsibilities.
Ability to monitor employee productivity and providing constructive feedback and coaching.
Ability to scale the sales organization based on market conditions.
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits:
• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
• Performance-based Incentives
• Pet Insurance
• Advancement Opportunities
Newrez NOW:
• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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