Director, Site Reliability Engineering

Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.

The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.

Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

About the Role

The Tech Ops/SRE team ensures the reliability, scalability, and performance of our critical systems and infrastructure. We expect failure, build security in by design, create evolvable systems, and enable multi-tenancy across the infrastructure. Automation is an absolute for us.

We are committed to getting it done properly, the first time.

As the Director of Technical Operations, you'll manage a team of globally distributed engineers and engineering leaders across EMEA, Canada, and the US. This team is responsible for managing the company's core infrastructure services and maintaining our constantly growing platform. The team deploys and operates the Menlo Security product and infrastructure. Success in this role requires strong technical leadership skills; a broad background and understanding of systems, networks, and applications; and excellent people leadership. You will focus on streamlining processes, increasing the team's autonomy, and driving critical cross-functional projects with a variety of stakeholders. The ideal candidate will have a proven track record of building and leading high-performing SRE teams, driving a culture of continuous improvement, and implementing effective processes and tools to achieve operational excellence.

Responsibilities

• Leadership and Strategy:

  • Provide strategic direction and vision for the SRE team, aligning with overall company goals and objectives.

  • Build and mentor a high-performing SRE team, fostering a collaborative and innovative culture.

  • Develop and implement SRE best practices, processes, and tools to improve system reliability and performance.

  • Define and track key performance indicators (KPIs) to measure and report on SRE effectiveness.

  • Partner with other engineering teams to ensure seamless integration and collaboration.

• System Reliability and Performance:

  • Oversee the design, implementation, and maintenance of highly reliable and scalable systems and infrastructure.

  • Implement effective monitoring, alerting, and incident response processes to minimize system downtime and customer impact.

  • Conduct root cause analysis of system outages and incidents, driving continuous improvement efforts.

  • Implement automation and tooling to streamline operational tasks and improve efficiency.

  • Collaborate with development teams to design and implement software with reliability and performance in mind.

• Capacity Planning and Performance Optimization:

  • Participate in the development of capacity planning strategies to ensure adequate resources to meet current and future demand.

  • Participate in regular performance analysis and optimization efforts to identify and address bottlenecks and inefficiencies.

  • Work with development teams to optimize software performance and resource utilization.

• Security and Compliance:

  • Ensure that systems and infrastructure are designed and maintained to meet security and compliance requirements.

  • Implement effective security controls and monitoring to protect against unauthorized access and data breaches.

  • Participate in security audits and assessments, driving remediation efforts as needed.

  • Stay abreast of industry trends and best practices in security and compliance.

Qualifications:

• Education and Experience:

  • Bachelor's degree in Computer Science or a related field.

  • 10+ years of experience in software engineering or systems engineering.

  • 5+ years of experience in a leadership role within SRE or DevOps.

  • Proven track record of building and leading high-performing SRE teams.

  • Experience with cloud infrastructure and technologies (AWS, GCP, Azure).

  • Experience with containerization and orchestration (Docker, Kubernetes).

  • Experience with monitoring, logging, and alerting tools (Prometheus, Grafana).

  • Experience with automation and configuration management tools (Ansible, Chef, Puppet).

  • Experience with scripting and programming languages (Python, Bash, Go).

• Skills and Competencies:

  • Strong leadership and communication skills, with the ability to influence and motivate others.

  • Excellent problem-solving and analytical skills, with a focus on root cause analysis.

  • Deep understanding of system architecture, design patterns, and scalability.

  • Strong knowledge of security and compliance best practices.

  • Ability to work effectively in a fast-paced, dynamic environment.

  • Excellent written and verbal communication skills.

Our Compensation and Benefits

At Menlo Security, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $158,000 - $263,000.

In accordance with NY, CO, CA, and WA law, the range provided is Menlo Security’s reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become Menlo Security shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance.

Menlo Security does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Menlo Security. 

Menlo Security is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Why Menlo?

Our culture is collaborative, inclusive, and fun! We have five core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively and Help Each Other Out. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together. There are tremendous opportunities to take initiative, implement new ideas, and have a hand in building a legacy.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

TO ALL AGENCIES: Please, no phone calls or emails to any employee of Menlo Security outside of the Talent organization. Menlo Security’s policy is to only accept resumes from agencies via Ashby (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of Menlo Security. In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.