Job Description
Technical Program Manager, Ford Charge Network (FCN)
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Ford’s Model E team is charged with delivering the company’s vision of a fully electric transportation future. Model e is customer-obsessed, entrepreneurial, and data-driven and is dedicated to delivering industry-leading customer experience for electric vehicle buyers and owners. You’ll join an agile team of doers pioneering our EV future by working collaboratively, staying focused on only what matters, and delivering excellence day in and day out. Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams.
Responsibilities
What you'll do...
The Technical Program Manager, Ford Charge Network (FCN) will help build and program manage a cross-functional Ford charging network considering customer experience, business needs, and operational efficiency. The ideal candidate is a natural collaborator, and a leader who can build relationships across teams at all levels of the organization.
You must have a proven ability to ingest rapidly evolving business needs and deliver operational results in a complex environment. The right candidate will have the skills to develop and implement processes from a clean slate, have a deliberate and consistent approach to their work, and will enjoy gleaning and communicating insights to continually improve program processes. This position reports directly to the Director FCN (Ford Charge Network).
- Lead program execution - managing key partner or customer programs ensuring that all internal and external resources execute against the agreed plan
- Lead the program process/framework, as well as lead the Data Analysis/ Reporting dashboard team member
- Support Ford Dealer charging programs by identifying, structuring, communicating, and working cross functionally to execute program efficiencies
- Use operational experience and data to close feedback loops between Ford teams (HW/SW/System/Customer Support/Business GTM to manage milestones on network strategy, site deployment, product introductions and ongoing operations.
- Support necessary cadences with third-party vendors necessary for releasing public charging software
- Support the team's operating rhythm by hosting standing meetings across working teams and leadership levels while managing accountability for follow-up actions.
- Growth mindset to expand program and team to deliver at scale.
- Ability to consider voice of the customer(s) in program development and execution
This position is remote unless the candidate lives within 50 miles of Detroit, Mi.
Qualifications
You'll have...
- Bachelor’s degree
- 6+ years of Program Management experience supporting business strategy, operations, and customer success.
- 3+ years of experience utilizing cross-functional project management and analysis tools to manage teams and projects efficiently (e.g., JIRA, Confluence, Smartsheet, MS Office Suite, etc.)
Even better, you may have...
- Master’s Degree
- Electric vehicle, charging, or energy industry experience is preferred.
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
- High level analytical ability where problems are unusual and complex.
- Proven problem-solving skills with an emphasis on cross-functional program management.
- Excellent written and verbal communication.
- Demonstrated ability to translate complexity and ambiguity into manageable progress.
- Required to communicate via Slack, e-mail, and phone.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
https://fordcareers.co/LL6NonHTHD
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
