Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.
As the Vice President of Global Customer Support at Elite Technology, you will report to the Chief Customer Officer, who will be located in the United States. You will be responsible for leading and managing our global customer support operations. You will, ensure exceptional service to our customers, driving customer satisfaction and retention. This role requires a strategic leader who can collaborate closely with cross-functional teams and across departments, drive optimization of processes, and elevate customer satisfaction.
Additionally, you will be instrumental in fostering a culture of continuous improvement within the Global Support team, encouraging innovation, and promoting a customer-centric mindset. You will leverage data and analytics to identify opportunities for improvement, streamline workflows, and ensure that our support services are scalable and capable of meeting our customers' evolving needs.
Your leadership will be key in ensuring that our global support operations not only meet but exceed industry standards, setting a benchmark for excellence in customer support. This role demands a proactive and dynamic approach, to driving positive change and delivering exceptional results for customers and Elite.
Please note that we do not offer sponsorship for this position.
Additional Information
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.