Senior User Researcher

At Beam, you get to do work that matters for the world. We’re solving the toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀

It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay competitively.

You’ll be joining a company that’s having a huge positive impact with a high-performance culture where you can learn and grow, enjoy your career, and progress rapidly.

About the role

We’re looking for a Senior User Researcher to join our Product team and help us deliver our company mission: to give everyone access to human-centred welfare services.

You’ll be

• Working closely with cross-functional teams, including Product Managers, Designers and Engineers to deliver actionable insights that drive the development of user-centric product
• Responsible for leading and conducting user research with varied stakeholders from government commissioners and referrers to refugees and homeless people that informs product strategy and design decisions
• Planning, designing, and executing comprehensive user research studies, including but not limited to, interviews, usability testing, surveys, ethnographic studies, and A/B testing
• Building user-centered practices across teams and products
• Developing and maintaining a user research strategy that aligns with business goals. Identify research opportunities that will have the most significant impact on product outcomes
• Analyzing qualitative and quantitative data to uncover user needs, pain points, and behaviors. Synthesize findings into actionable insights and recommendations for product development

You are

• Humble, empathetic, hungry to make an impact
• Excited about the possibilities of tech and AI to bring change
• Proficient in research tools with exceptional verbal and written communication skills with the ability to present complex findings in a clear and concise manner
• A strong critical thinker and problem-solver, with a focus on delivering actionable insights

You’ll need

• 5+ years of experience in user research, preferably in a technology or product-driven environment
• Proficiency in research tools such as UserTesting, Qualtrics, Dovetail, or similar platforms
• Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology or a related field is preferred
• Strong numerical skills and a good level of proficiency with Excel or Google Sheets
• Deep knowledge of both qualitative and quantitative research methodologies, with a strong portfolio showcasing previous research projects and their impact on product development
• Exceptional verbal and written communication skills with the ability to present complex findings in a clear and concise manner
• Proven experience working in cross-functional teams, with the ability to influence and advocate for user-centered design decisions
• Strong critical thinking and problem-solving skills, with a focus on delivering actionable insights

About Beam

We’re a team of over 150 working from our beautiful, light-filled co-working space in Shoreditch and from home.

We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian.

We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.

Application process

Moving company is a big step. So we have a rigorous process that's not for everyone, but key to giving you plenty of time to learn about Beam while we get to know you.

1. Recruiter screen

2.Timed user research task

3. 1-1s interviews, including with Beam’s Founder and CEO, a Product Manager and Senior Product Designer

Feeling excited?

Start your journey to a more impactful career today. We're excited to hear from you.