Technical Content Writer with Salesforce and DevOps Experience

Job Overview:

We are seeking a highly skilled Technical Content Writer with experience in Salesforce, Salesforce Development, and DevOps. The ideal candidate will have a strong background in creating customer-facing documentation, knowledge articles, training materials, and certification content. A proven track record in customer success or technical account management is essential.

Key Responsibilities:

• Design and develop comprehensive customer-facing documentation for Flosum DevOps, Backup and Archive, Trust Center, and Data Migrator.
• Create engaging and informative training and certification materials that cater to various learning styles and levels of technical expertise.
• Collaborate with product managers, developers, and customer success teams to gather information and ensure the accuracy and relevance of content.
• Translate complex technical concepts into clear, concise, and user-friendly documentation.
• Continuously update and maintain existing documentation and training materials to reflect the latest product updates and industry best practices.
• Conduct training sessions and webinars to educate customers on product features and best practices.
• Assist in developing knowledge base articles, FAQs, and other self-help resources to support customer success.
• Work closely with the marketing team to produce content that supports product launches and promotional activities.

Qualifications:

• Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field.
• Proven experience as a Technical Content Writer focusing on Salesforce, Salesforce Development, and DevOps.
• Strong understanding of Salesforce products and the Salesforce platform.
• Strong understanding of Development standards and DevOps. Bonus if you have experience with Flosum DevOps.
• Previous experience in customer success or technical account management is highly desirable.
• Exceptional writing, editing, and proofreading skills with a keen eye for detail.
• Ability to quickly grasp complex technical concepts and make them easily understandable.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Familiarity with content management systems, documentation tools, and e-learning platforms.
• Strong organizational skills with the ability to manage multiple projects and meet deadlines.

Preferred Skills:

• Certification in Salesforce or related technologies.
• Experience creating multimedia content, including video tutorials and interactive e-learning modules.
• Knowledge of industry standards and best practices for technical writing and documentation.
• Basic understanding of HTML, CSS, and other web technologies. 

Why Join Us:

• Full time position
• Payment in US dollars
• 100% remote anywhere in LATAM
• 12 PTO per year
• Holiday from your country off and paid
• Birthday off and paid
• Career Path
• Recognition Program
• Paid Leaves

If you meet these requirements and are interested in applying for this position, please let us know. We look forward to the possibility of working with you.