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Customer Sucess Manager

Remote: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Minimum 6 years of industry experience, UG: B. Tech/B.E. in Computers or PG: MCA/M. Tech.

Key responsabilities:

  • Lead client onboarding and manage relationships
  • Translate client's requirements to enhance product features
  • Analyzing data, preparing reports, managing ongoing support
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Awign Information Technology & Services Scaleup https://www.awign.com/
201 - 500 Employees
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Job description

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Your missions

About Awign Expert:
Awign Expert, a division of Awign - India's largest work-as-a-service platform. We connect skilled professionals with exciting project-based opportunities from top companies, handling onboarding, feedback, conflict resolution, and payroll. Our mission is to empower professionals to focus on their work by managing administrative tasks, providing access to a network of renowned companies and rewarding assignments.

Experience Required: Minimum 6 years

Location: Remote but candidate need to be from the Mumbai location 

Job Responsibilities
• Experience required: 6 to 10 years in the industry.
• Lead the onboarding new clients on Nitrogen
• Understanding the client’s requirements
• Manage relationship with existing accounts
• Lead the solutioning conversation during sales
• Manage on going support with existing customers with the help of CS & SRE team
• Managing and enhancing the product features
• Translating the client’s requirement with the Product team to enhance the new feature sets.
• Analyzing the data and preparing reports.

Required Technical Skills:

Must have
• Excellent knowledge of HTML, JS, and CSS frameworks
• Good knowledge of web application frameworks.
• Good knowledge of Advanced Java/Node JS/Golang/Javascript
• Strong experience in designing and implementing Web Services and API.
• Excellent communication skills
• Good knowledge of Version Control Systems and Build processes.
• Good analytical and problem-solving skills.

Nice to have
• Cloud Platform experience (GCP/AWS/Azure)
• Kubernetes and Docker experience

Education Qualification
• UG: B. Tech / B.E. – Computers OR PG: MCA / M. Tech

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Information Technology & Services
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Soft Skills

  • non-verbal-communication
  • Leadership

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