Supervisor, Room Service

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The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

Department's Website:

Summary of Job Duties:

Qualifications:

Minimum:

• High School Diploma plus two (2) years of specialized training in customer service and/or healthcare service or experience in a food service or patient care setting desirable, preferred 1 year supervisory / lead role
• Computer/basic keyboard skills, telephone etiquette skills and general knowledge of office machines including printers and copiers.  Must be customer focus driven with excellent verbal communication skills.

Responsibilities:

• This position act as a Supervisor overseeing 4-5 FTE’s.  The position will perform the same duties as a Room Service Ambassador along with supervising and sharing duties with the Assistant Director of Patient Foods Services.
• The Room Service Ambassador Supervisor will listen to calls assisting as needed and monitor the call queue. Room Service Ambassador Supervisor must have the ability to multi-task due to handling a heavy daily call volume in addition to assisting other operators with questions and be a resource for them, dietitians and clinical staff. Room Service Ambassador Supervisor will be responsible for coordinating daily lunch/break assignments for operators.
• The Room Service Ambassador Supervisor will perform training for all new call center operators, in addition to training all operators for any update changes/information as it relates to our area.  Responsible to keep managers updated to all employee related issues and changes as it affects the department.  Room Service Ambassador Supervisor will be required to work with all departments across campus as it relates to patient food services.
• The Room Service Ambassador Supervisor will keep time and attendance records for the call center operators and assist with payroll duties as it relates to the call center operators.  The Room Service Ambassador Supervisor will coordinate and conduct 90 day evaluations as it relates to new hires. 
• The Room Service Ambassador Supervisor will assist the Assistant Director of Patient Foods Services completing annual evaluations.  The Room Service Ambassador Supervisor will perform all duties of Operator.

Additional Information:

• Supervision of the Room Service Ambassadors that are responsible for assisting patients with menu selection, and ensuring that patients receive meals and nourishments in accordance with physician prescribed diets, food allergies and preferences.
• They provide excellent customer service to ensure department quality initiatives and goals are met.  
• This position is governed by state and federal laws and agency/institution policy.
• The Room Service Ambassador Supervisor works under the general direction and is responsible to the Director of Nutrition Services.

Salary Information:

Required Documents to Apply:

Special Instructions to Applicants:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible: