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Closing Date:
09/21/2024
Type of Position:
Administration - Outreach
Job Type:
Regular
Day Shift (United States of America)
No
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
At UAMS we value Diversity, Equity and Inclusion.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.
Department:
ICE | IMSL PA Medical Access PCS
Department's Website:
Summary of Job Duties:
The Patient Representative works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high risk pre-certifications, develop and implement denial avoidance plans and produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions.
Qualifications:
Minimum Qualifications:
Bachelor's degree in Business, Healthcare or related OR Associates Degree plus two (2) years of experience in customer service, call center, business office administration, registration, billing, or scheduling OR High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.
Excellent customer service, communication and telephone etiquette skills
Knowledge of basic medical terminology required
Computer/basic keyboard skills, and general knowledge of office machines including printers and scanners
Preferred Qualifications:
Additional Information:
Responsibilities:
Conducts insurance verification and benefit explanation by running eligibility on patients for all outpatient and inpatient procedures.
Performs authorizations and pre-certifications, tracks pre-authorizations and maintains referrals.
Enters benefit and authorization information input onto referrals.
Counsels patients on any and all related financial information such as hospital discounts and reviewing Medicaid screening.
Monitors patient balances using the matrix payment method.
Provides pre-counseling for patients regarding the payment expectations for service.
Responsible for the reconciliation of daily deposit and batch POS dollars, and completion of deposit agreement.
Collects and posts payments and issues receipts and manages the change fund.
Responsible for various maintenance reports such as bogies and registration denials.
Performs other duties as assigned.
Salary Information:
Commensurate with education and experience
Required Documents to Apply:
List of three Professional References (name, email, business title), Resume
License or Certificate (see special instructions for submission instructions), Proof of Veteran Status
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
Balancing, Climbing, Crawling, Crouching, Feeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Stooping, Talking, Walking
Frequent Physical Activity:
Balancing, Climbing, Crawling, Crouching, Feeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Stooping, Talking, Walking
Occasional Physical Activity:
Balancing, Climbing, Crawling, Crouching, Feeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Stooping, Talking, Walking
Benefits Eligible:
Yes
