VP of Customer Success

Description

The Company & Role:

Sensi.ai is on a mission to change the way we, as a society, take care of every older adult who needs it. We are leveraging the power of AI and data to ensure safety, dignity, and satisfaction in every caregiver-care recipient interaction.

As Sensi’s VP of Customer Success you will lead the post-sales life-cycle and engage, retain and drive our customer renewals and expansion opportunities. Serving as an advocate for each customer, you will build relationships, drive product adoption, and empower teams to fulfil their goals.

Characteristics:

• High energy individual
• Can work autonomously but still operate collaboratively in a lean and fast-moving environment
• Technically orientated to become a product expert
• Self-starter & serial multi-tasker

Responsibilities:

• Operating at VP level, with the flexibility to have Head of/VP title
• Reporting to the CEO with progress updates on quarterly initiatives 
• Be ready, able and excited to roll up their sleeves being incredibly hands-on, client-facing every 1-2 weeks as a minimum
• Engaging often with customers with the touchpoints being Care Managers and CEOs of Care Homes & Care Systems
• Supporting SMB deal sizes and cycles, ranging from $50k - $150k ARR on average across 1 day to 2-week cycles
• Being the company’s subject matter expert on in-home care, long-term care providers, and current industry affairs, and helping develop which market strategies can be useful for other internal departments
• Work closely with customers to collate feedback as a CX entity in order to develop new products and opportunities for the customer base
• Collaborating with marketing, product, strategy and sales teams to ensure that priorities and interdependencies are synchronized and well-executed
• Build out an initial team of 4x Customer Success Managers from the start date.

Requirements

• Worked in technology for 3+ years
• Experience selling into low-tech industries
• Experience building out and managing a team
• Background selling predominantly into SMB level customer base
• Ability to manage multiple accounts concurrently
• Start-up experience, or at a minimum can clearly demonstrate the ability to work in an entrepreneurial, hands-on and adaptive environment
• Willingness to travel up to 30%

Nice to have:

• Coming from hardware-enabled SaaS company
• Experience working with Israel based company