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VP, End User Operations, Infrastructure Management

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United Kingdom

Offer summary

Qualifications:

Minimum 3 years experience in relevant roles, Good technical background, Familiarity with ITIL processes, Strong communication and presentation skills.

Key responsabilities:

Manage Desktop & Service Desk Support globally
Oversee relationship with outsourced teams
Manage CLS Desktop assets and vendor activities
Implementation of Risk Management processes within EUC Space
Act as deputy for Head of Digital Workspace

CLS Group Financial Services SME https://www.cls-group.com/

501 - 1000 Employees

See more CLS Group offers

Job description

About CLS:

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.

Job Purpose

End User Operations Manager owning and running Desktop and Service Desk Support Services for the CLS Global Business teams. Reporting directly to Head of Digital Workspace.

Essential Job Functions

Managing Desktop & Service Desk Support Services for the CLS Company Globally across GB, US, Tokyo & Hong Kong for office-based and remote staff.
Managing the relationship for outsourced Service Desk and Desktop teams.
Managing the on-premises EUC Management Team (1 x GB / 1 x US).
Managing and responsible for the CLS Desktop assets – Meeting Room Audio Visual Equipment, IGEL terminals, Monitors, Laptops, Desktops, Printers & Peripherals.
Good technical knowledge of supporting, deploying, updating, and managing Microsoft Autopilot and desktop operating systems, desktop applications, M365 applications (minimum Exchange Online, Teams, OneDrive, Intune & SharePoint) and monitoring/management tools preferably in a Citrix VDI environment.
Front line contact & Escalation with the CLS Business Teams globally.
Owning and arranging the Vendor Management processes within the EUC Space – IT Consumables Budget and annual software and maintenance renewals.
Managing and owning the Risk Management processes within the EUC Space.
Deputy to Head of Digital Workspace when they are not available.

Minimum job-related Experience Required:

3 years + experience of past roles that would demonstrate a level of proficiency in the role
A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels
VIP support Experience
Good technical background
Experience of managing others
Ability to react quickly to fast moving situations
Understanding of ITIL processes and their use within a financial services organization
Have excellent time management and organizational skills
Self-motivated to exceed management expectations and objectives

#LI-JW1

Our commitment to employees:

At CLS, we celebrate diversity and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:

Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
2 paid volunteer days so that you can actively support causes within your community that are important to you.
Generous parental leave policies to ensure you can enjoy valuable time with your family.
Parental transition coaching programmes and support services.
Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
Affinity Groups (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about DE&I.
Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
Active support of flexible working for all employees where possible.
Monthly ‘Heads Down Days’ with no meetings across the whole company.
Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
Private medical insurance and dental coverage.
Social events that give you opportunities to meet new people and broaden your network across the organisation.
Annual flu vaccinations.
Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.