Getsafe is the digital insurance company guiding people to make smart life choices and there by their side when the worst happens.
Getsafe makes insurance simple, fair and accessible with its unique technological platform and all-in-one app. Our digital insurance replaces complexity and manual paperwork with smart assistants; customers can file claims or change their coverage in real time with just a few taps on their smartphone. Our expert consultants are ready to help with questions or choosing the best insurance tailored to any life situation. No German? No problem! Getsafe offers insurance and support 100% in English, so people can get covered, and get on with enjoying life.
Since launching in Germany in 2018, Getsafe has become one of the best-rated insurtechs in Europe, serving nearly 400,000 customers. Headquartered in Heidelberg, Germany, with an additional office in Berlin, the company employs more than 200 people. In 2021, Getsafe received its insurance licence from Germany’s financial regulator, BaFin. With €120 million raised to date, it is one of Europe’s top 10 funded insurtechs.
WHAT WE’RE LOOKING FOR:
Join our dynamic team and play a critical role in shaping our customer’s experience and driving our company’s operational efficiency. We are looking for a passionate and analytical Operational Excellence Manager who will execute our strategy by identifying, designing and executing strategic initiatives and implementing scalable processes. Your analytical focus will help you identify growth opportunities, while your deep understanding of our processes will enable you to provide valuable input to our product team and drive automation.
YOUR MISSION:
- Workflow Management: Optimise and enhance our workflows using different tools (e.g. DIXA, Zapier) to support customer service and claims teams. Collaborate with agents to identify areas for improvement, and implement automations, AI use cases, and process enhancements that streamline customer inquiries, claims handling, and resolution processes.
- Platform Governance: Take responsibility for the integrity and functionality of our Operations Platform. This involves overseeing data quality, integrations, automations, and ensuring the platform aligns with our business objectives. Also, you have the freedom to implement and integrate new ops tools whenever needed.
- Enablement Program: Design, implement and lead the customer service & claims team enablement program within the business operations' organisation. Provide training and support to team members on customer inquiry and claims handling processes and tools.
- Performance Metrics and Analysis: Co-manage the reporting and analysis of operational efficiency metrics (incl. workload forecasting and performance metrics tracking). Identify areas for improvement and develop actionable plans to address inefficiencies.
- Operations Strategy Contribution: Assist in defining and executing the Ops Strategy in conjunction with the Head of Claims and Senior Product Managers. Use data insights and your expertise to shape our claims and customer service process improvement efforts.
ABOUT YOU:
- Educational Background: Bachelor's degree in Business Administration, Business Informatics, Industrial Engineering or a related field.
- Professional Experience: Minimum of 2 years in a business operations, process management, or operations consulting role. Experience from a startup or in financial services is beneficial.
- Communication and Collaboration Skills: Proven ability to effectively communicate and collaborate with management-level stakeholders and team members.
- Technical and Analytical Orientation: A strong bias toward automation and reducing administrative overhead to increase efficiency and improve margins. Critical and systems thinking ability is highly valued.
- Process and Systems Expertise: Experience in process design and optimization, particularly related to the customer service or claims handling customer journey, is crucial. First touchpoints with iPaaS solutions (e.g. Zapier) and a basic understanding of RESTful APIs and Webhooks for workflow automation and data integration is expected.
- SaaS and Analytics Knowledge: Significant experience with SaaS solutions (Zendesk, DIXA, Salesforce) and familiarity with analytics solutions (e.g., Mixpanel, ThoughtSpot) is required. This knowledge is key to optimising operational workflows.
GETSAFE PRINCIPLES:
Customer Empathy 🤝
We simplify insurance by aligning our vision with every interaction, maintaining transparency, and building togetherness and trust with our customers.
Absolute Ownership🔛
We pursue excellence relentlessly, taking full ownership, and ensuring everyone knows their role to contribute to our mission.
Day One Mindset 🌱
We strive to continually act as pacemakers, constantly optimising, thinking ahead, and inspiring greatness to build a scalable and impactful future.
Driver Team 🏎️
We communicate effectively, collaborate positively, and drive success as equals, united by respect and an inspiring mission.
PERKS & BENEFITS:
- Remote, hybrid or office? The decision is yours! Work where and how you want in Germany. Our modern offices are centrally located in Berlin or Heidelberg.
- Escape the ordinary with a workation, granting you the freedom to work remotely for up to an incredible 90 days in any EU destination of your choosing.
- Invest in your future success through our coveted Employee Stock Ownership Program (VSOPs), where you can claim your stake in the company and become a true partner in our shared journey of growth and innovation.
- Grow with us and use your personal Getsafe budget of €1,000 for personal and professional development.
- Experience our own product offering with a Getsafe insurance voucher to safeguard what matters most to you.
- Set yourself up for success by selecting your preferred hardware from our offerings of Apple or Microsoft.
- Join us in the spirit of celebration as we regularly come together for exciting team events, including summer and holiday parties, hackathons, etc.
Getsafe is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Interested? Let’s chat!
