Senior On-Site Service Specialist.Managed Services Onsite

Responsibilities:

• Operate high-volume duplicating, document imaging, and mail management systems.
• Perform associated tasks such as binding, finishing, and document handling using imaging software.
• Manage digital printing, imaging, and mail systems, generating reports in digital format.
• Handle shipping, receiving, sorting, and distributing mail/faxes, and apply necessary postage.
• Provide copier maintenance and repair services at customer sites.
• Perform various building support functions, including meeting room setups and light maintenance.
• Run high-volume copy machines and perform related tasks such as binding and finishing.
• Operate MS Office and email systems to manage and transfer files based on established protocols.
• Ensure convenience copiers are functioning correctly, conducting daily quality checks, clearing paper jams, and reporting issues to technicians.
• Maintain records for management reports and inventory supplies.
• Distribute office supplies, fax transmissions, and mail to designated drop-off points.
• Calculate job charges and maintain billing logs.
• Respond to and coordinate service calls as required by customers.
• Deliver completed jobs to specified customer locations within and outside the site.
• Maintain daily meter and service logs.
• Travel between customer buildings as needed.
• Answer customer questions regarding job status and feasibility.
• Keep copier areas neat and well-stocked.
• Perform tasks related to the shipping and receiving of materials.
• Set up meeting and conference rooms and assist with building occupant moves as needed.
• Perform light maintenance tasks such as re-lamping and occasional cleaning duties.
• Operate various office equipment including shrink-wrap machines, paper cutters, hole drillers, and bindery equipment.
• Perform filing duties, including purging and archiving old documents.
• May require periodic overtime, including nights, weekends, and off-hour emergency response.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications):

• High school diploma, GED, and 1-2 years of experience or equivalent experience in a related field required.
• Some experience in copy jobs preferred.
• May require a valid driver’s license and minimum levels of auto insurance coverage per company policy.

Knowledge, Skills, and Abilities:

• Excellent customer service skills.
• Good PC skills and organizational ability.
• Mathematical and filing skills.
• Ability to use office machines and technical equipment.