Career Opportunities: VP, Professional Services (6062)

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 
 

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The Impact you will have:

As the Vice President Professional Services (PS), you will play a pivotal role overseeing the delivery of professional services to clients across our portfolio of cloud, workplace, and security solutions.

The ideal candidate will have a track record of success in overseeing complex IT services projects on time, on budget, while focusing on high quality and a positive customer experience. Operational and financial excellence is critical to driving consistent positive results for our customers across 1,000+ projects we complete each year. We are looking for a dynamic leader to drive change and innovation that will power the next stage of our growth as a leader in software, cloud and services.

What you'll do:

Leadership and Team Management:

• Build and lead high-performing teams, including project managers, consultants, and technical experts who deliver mission-critical project outcomes for our customers.
• Identify and nurture talent within the organization, providing mentorship and training to enhance skills and capabilities in all facets of professional services project delivery and relevant technologies.
• Build a strong succession pipeline for the professional services business.
• Communicate PS KPIs and strategic initiatives with other Softchoice cross-functional leaders to reach consensus, promote partnership and support the Professional Services team.

Services Delivery Excellence:

• Oversee all aspects of service delivery for our customers, ensuring all projects are completed on-time, on-budget, with high quality and a positive customer experience.
• Establish robust program and project management processes, governance structures, and performance metrics to monitor project progress and mitigate risks throughout execution.
• Cultivate strong, long-lasting relationships with clients, developing a deep understanding of customer needs by acting as executive sponsor on select critical professional services engagements.
• Build and manage strategic service deliver partnerships to supplement Softchoice in-house capabilities and improve our ability to serve the diverse needs of our customers.
• Monitor client experience KPIs including responsiveness and overall project satisfaction through feedback mechanisms and implement improvements based on feedback.

Strategic Planning and Business Growth:

• Collaborate with executive leadership to develop and execute the company’s professional services strategy and contribute to Softchoice’s overall strategy.
• Identify opportunities to expand service offerings, enter new markets, or enhance existing services to meet changing client needs in cloud, workplace and security.
• Partner with Sales, Pre-Sales and Demand Generation/Partner Alliance teams to identify new project opportunities that grow the Professional Services and the overall Softchoice Services business.
• Analyze KPIs, financial data, and customer feedback to identify areas for improvement and implement corrective actions to optimize project outcomes.

Operational Excellence and Innovation:

• Continuously improve operational processes to enhance efficiency, reduce costs, and increase overall service quality.
• Ensure effective resource management and utilization of professional services resources including forecasting, hiring and deployment of teams.
• Challenge the status quo to find new ways of engaging with our customers from first contact through project completion, that make us the easiest and best PS organization to work with in our industry.
• Partner with product management teams to successfully bring services to market through a structured service development process for new services and continuous improvement process for existing solutions.
• Work with other Services teams and our internal IT partners to deploy AI-centric processes that transform how we serve customers.

Financial Management:

• Strong business acumen and financial rigor as demonstrated by consisten ability to meet headcount and operating budget for professional services, ensuring financial goals are met
• Monitor financial performance and implement strategies to improve profitability in the PS business and Softchoice overall.

What you'll bring to the table: 

• Bachelor’s degree in computer science, engineering, information technology, business administration, or related field.
• Minimum of 10 years of experience in IT professional services delivery, with at least 5 years in a leadership role.
• Proven track record of managing large teams and complex projects, particularly in cloud, workplace and security solutions across Enterprise, Commercial, Public Sector and SMB market segments.
• Extensive knowledge of project management methodologies, tools, and best practices including Agile and Waterfall.
• Strong strategic thinking and a growth mindset
• Proven track record of operational excellence and achieving financial objectives
• Excellent client relationship management and communication skills especially in a service delivery leadership capacity.
• Deep understanding of cloud technologies and solutions (Azure, AWS, and Google Cloud), Microsoft workplace solutions (M365, Teams, SharePoint), and Security solutions (Microsoft, Cisco, Palo Alto, MDR/XDR).
• Ability to work collaboratively with executive leadership and cross-functional teams in a matrix organization, balancing line of business and company priorities to maximize success.
• PMP, Six-Sigma and relevant technical certifications an asset.

Skills:

• Leadership and team management
• Strategic planning and execution
• Client relationship management
• Project management
• Financial management
• Risk management, contract negotiation
• Operational excellence, process improvement
• Cloud, Workplace and Security technologies and solutions

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.
 

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.  

Why people love working here:

• We offer hybrid and remote working opportunities.

• Comprehensive benefits from day one of employment.

• We offer meaningful work and opportunities for career growth.

• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

• We offer an opportunity to build and grow a career in the technology industry.

• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years.

• Softchoice has been certified as a Great Place to Work in the United States for several years.

• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.  

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6062
Executive

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