Sales Representative & Technical Support - Northeast & Great Lakes

WHAT YOU’LL DO

Our Aftermarket team brings the magic of Seakeeper to boat owners with existing boats and as our Sales Representative & Technical Support for the Northeast and Great Lakes regions, you’ll help to ensure our dealer network is equipped to provide unmatched installation and service support to those customers. In this hybrid Sales and Technical Support role, you’ll receive direct outreach from our Dealers and provide front-line sales support, including installation, troubleshooting, and providing support on a variety of technical needs. You will help build relationships with our existing dealer network and seek out new dealers to become future rock stars for our Seakeeper customers.  You’ll help us continue to build a best-in-class network through the following:

• Sales responsibilities include:
  • Managing existing dealer relationships and developing new ones in key locations
  • Driving Seakeeper sales through our dealer network with account management including education, training, and supporting dealers throughout the aftermarket process
  • Documenting, tracking, following up, and closing sales leads in NetSuite (our CRM system)
  • Staying current and knowledgeable on new and existing product changes and attending internal on-site training in our Tampa, FL training center
  • Assisting in the marketing plans and attending events to further promote Seakeeper
  • Supporting and maintaining world-class customer experience in the region through your dealer network
  • Business development guidance on best practices
• Technical Support responsibilities include:
  • Supporting the Product Support Team by fielding incoming support inquiries via phone or email
  • Occasionally addressing field issues and visiting vessels that require factory-level support for diagnosis, troubleshooting, documentation or data collection
  • Working closely with the Product Support team and elevating field issues to the Service Engineering team for diagnosis and documentation
  • Documenting key activities including warranty cases, commissioning cases, installation audits, and sea trials
  • Providing elevated troubleshooting and dedicated technical support to Seakeeper Dealers

WHAT YOU NEED TO SUCCEED

Do you have a positive attitude, an eagerness to learn, and the ability to hustle in a fast-paced environment? Then Seakeeper is the place for you! Here are a few other specifics you’ll need to have to succeed.

MUST-HAVES

• Bachelor’s Degree in Business Administration or a 2-year associate degree from an accredited college or technical institute
• Minimum of 2-3 years of related work experience working in product support or a sales role selling a complex manufactured product (ie. Machinery, mechanical equipment, engines, etc.)
• Experience working as a Mechanic, Engineer, Training Manager, Service Manager, Technical Manager, or Product Support Manager is valuable
• Be located in PA, Northern NJ, NY, CT, RI
• Passion for working with people and a “won’t take no for an answer” attitude
• Be professional, responsive, resourceful, flexible and well-organized
• Be self-motivated with superior time management, multitasking, organizational, and prioritization skills
• Be results-driven, a proven closer, and of unquestionable integrity
• Strong computer skills including all Microsoft Office products
• Strong verbal and written communication skills
• Valid driver’s license and ability to obtain a passport
• Ability to lift up 50lbs and transport tools, parts, and other items to customers as needed and drive extended distances
• Ability to work in confined areas (such as engine rooms, equipment spaces, and bilges on board various types of marine vessels)

NICE-TO-HAVES

• Previous experience in the marine industry or dealer/business development
• Customer and product support experience
• Demonstrated success communicating and building strong relationships with a variety of customers and personality types across all levels of an organization
• Bi-Lingual in Spanish

MORE DETAILS YOU’LL WANT TO KNOW

• This is a remote position, and you can expect to travel up to 60% of the time, mostly within your territory
• On-the-job training will be provided (we will help you become the Seakeeper expert!)
• Your territory will include NY to ME; MI, OH, IN, IL, WI
• You’ll report to the Regional Aftermarket Manager, based in Southern California

YOUR TEAM

Our Sales Representative & Technical Support role lives within our Aftermarket Team which is a part of our Sales and Service department. Our team structure allows our Sales and Support teams to collaborate and work cohesively to provide the best experience and peak efficiency for our Seakeeper Dealers – and in turn, our end users.  

WHY YOU’LL LOVE IT HERE

It’s true that we make extraordinary products, but our favorite part about Seakeeper is our people! We believe in participative leadership. That means you have the freedom to make a difference and contribute to the larger goal, regardless of your position. Great ideas can strike at any moment, and when you have one, you’re empowered to speak up!

We are constantly pushing (or crushing) boundaries. Stagnant or bored are about as opposite from Seakeeper as you can get! We move quick and if there is something that can be improved upon, we jump on it.

WHO WE ARE

71% of our Earth is covered by water and we want everyone to make the most of it. That’s why we are committed to creating products that transform the boating experience with an organization that employees want to work for, customers want to buy from, and vendors want to partner with. Our gyro stabilizers eliminate boat roll and create a land-like experience on the water. We defy gravity and completely change the way people spend time on the water.

We started the company 12 years ago, and now 50% of the boats built annually in our core market are Seakeeper equipped. With our recent introduction of smaller units that are ideal for boats as small as 23 feet, there is a long road of growth ahead!

Ready for a new challenge in a fast-paced environment? Want to help us disrupt an industry? Come on and apply, we are ready for you!

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Seakeeper is personally committed to building an inclusive and diverse workforce. We are an Equal Employment Opportunity Employer/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, genetic information, or any other protected characteristic under applicable law. All employment is decided on the basis of job requirements, individual qualifications, and business need.