Offer summary
Qualifications:
Bachelor's degree in Computer Science or related field, 3+ years of enterprise hardware support and troubleshooting, Working experience in Linux and server hardware maintenance, Familiarity with trend analysis tools like Splunk.
Key responsabilities:
- Perform root cause analysis for hardware failures
- Serve as escalation point for hardware break-fix team
- Develop and maintain documentation for team
- Troubleshoot firmware, configuration issues, and develop scripts
- Coordinate with vendors for hardware monitoring