Guest Services Reservation Agent

We are on the lookout for a detail-oriented and customer-focused individual to join our team as an Appointment Setter/Hotel Reservationist. If you have exceptional communication skills, a warm demeanor, and a true passion for hospitality, we invite you to join us! Comprehensive training will be provided.

Responsibilities:

• Manage Reservations: Handle hotel reservations, answer inquiries, make bookings, and confirm room availability.
• Guest Interaction: Communicate with guests via phone, email, and in-person, addressing reservation inquiries, changes, and cancellations.
• Check-In/Check-Out Assistance: Facilitate a smooth check-in and check-out process, attending to special requests or concerns.
• Payment Processing: Collect payment information, process reservations, and issue invoices or receipts as necessary.

Well done

• Remote Work: Enjoy the flexibility of working from home or any location with an internet connection.
• Competitive Compensation: Earn a competitive salary with additional travel perks and discounts.
• Free Training: Receive comprehensive training to enhance your skills.
• FAM Trips:Party
• Supportive Team: Work within a supportive and collaborative team environment.

Which

• Communication Skills: Excellent verbal and written communication abilities with a courteous and welcoming demeanor.
• Organizational Skills: Strong organizational and multitasking capabilities.
• Attention to Detail: Keen attention to detail and accuracy in handling reservations.
• Independence and Teamwork: Ability to work independently and collaboratively as part of a team.
• Travel Knowledge: Strong knowledge of travel destinations, attractions, and various travel products and services.
• Customer Service: Exceptional customer service and problem-solving skills.
• Passion for Travel: A genuine passion for travel and helping others create memorable experiences.
• Age and Language: Must be 18 years or older and fluent in English; bilingual skills are a plus.

Why Join Us?