Summary
JOB DESCRIPTION
The role of the Sales Account Relationship Representative is to represent the Pella brand, products, and services by building relationships with the key influencers within an assigned territory. Responsible for selling activities related to generating sales and reaching defined goals within an assigned territory(ies) and/or account(s). Provides the communication link between the customer, outside sales, and the company, ensuring the customer receives full benefit of Pella’s products and services. An Inside Sales Specialist visits accounts to cement relationships, provides trainings, and increases market share. Tier progression competitiveness will be evaluated at the end of the fiscal year. Progressions will be approved by sales leadership based on the duties outlined below.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Ownership of an assigned territory(ies) and/or account(s) individually with the flexibility to create a business plan.
- Responsible for sales solicitation through a required number of outbound calls, quoting assistance, quote follow up, large job assistance/comparison bids, periodic field travel, product knowledge training, event marketing, and vendor show activities as needed.
- Pro-actively conduct virtual and field training classes demonstrating knowledge in selling processes, product features/benefits, and systems.
- This position is a key communication link between the company and the customer. As such, attentiveness to detail is paramount along with elevated people skills in order to maximize customer satisfaction and the company’s performance efficiencies.
- This position requires a self-starter who works effectively and productively with minimal supervision.
- This position will involve research activities and market analysis. The person in this role will be relied upon to provide suggestions based on market knowledge and give feedback to the Corporation of the effectiveness of initiatives.
- Works closely with many different departments to ensure proper communication is relayed to customers.
- Accurately read, interpret, and takeoff blueprints in order to assist customers in acquiring and growing new construction builder business.
- Knowledge of basic residential and commercial construction required, as well as a general window and door product understanding.
- Educates and establishes self as a fenestrations expert for assigned accounts and customers, including a depth of knowledge of the competitive landscape.
- Needs to have a complete knowledge of all current products manufactured by Pella Corporation. Needs to have ready access to current and detailed specifications in order to communicate effectively with sales representatives and customers.
- Maintains detailed, accurate records of all communications and transactions with customers so that there is an accurate audit trail for future use.
- This position will be utilized to cover open territories prior to, or in absence of, outside coverage. Once that territory has outside coverage, those accounts will be transferred to the outside rep, which could require in-market travel.
Travel requirement around 5% for meetings and in-market visits.
Qualifications
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION And/or EXPERIENCE
Associate's (A.A.) and 2-year degree; or Bachelor’s degree and/or training; or equivalent combination of education and/or experience.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from groups of managers, customers, clients, or employees of the organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, margins, proportions, percentages, area, circumference, and volume.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
Word, Excel, PowerPoint, and Outlook.
SYMIX, Oracle, M20, PQM, Microsoft Teams, and Salesforce CRM.
CERTIFICATES, LICENSES, REGISTRATIONS
Driver’s License.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate; however, field travel may see loud environments.
About Us
About Pella Corporation
As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by
Newsweek, Forbes and
Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by
Newsweek in 2024. We have also received numerous accolades for innovation and design, including Fast Company’s Most Innovative Manufacturers for 2022 and 2023.
At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.
With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?
