LUO Admissions Consultant

Job Description Summary

As a full-time Admissions Consultant with Liberty University’s Online Enrollment Team, you’ll have the opportunity to work from home or from our office. You’ll get to recruit and encourage students through meaningful conversations, walking alongside them as they prepare for a rewarding academic career.

Essential Functions And Responsibilities

• Converting prospective students to qualified applicants for Liberty University Online programs of study.
• Handling a large number of outbound calls from prospective students who have requested information on a variety of graduate and undergraduate programs offered through Liberty University Online.
• Counseling and qualifying prospective students on program fit, admissions requirements, financial aid processes, transfer guidelines, licensure and military-related issues.
• Answering questions of a complex nature regarding the University’s admission policies.
• Utilizing the information management systems required to perform contacts and record necessary information.
• Identifying new and innovative ways to become more effective and efficient in new student recruiting and new student services.
• Implementing daily and weekly feedback from the Management Team on ways to improve and develop.
• Meeting or exceeding departmental key performance indicators.
  
  
  

Qualifications, Credentials, And Competencies

A high school diploma and customer service/sales experience is required. Ability to work first/second shifts, rotating Saturdays, and occasional overtime. Ability to utilize Microsoft Word, Excel, and Outlook. A bachelor's degree and previous experience in a contact center is preferred.

Ability to respond to emails/phone calls within 24 hours. Use reason and sound judgment to help students overcome obstacles preventing their continued enrollment and completion of degree. Demonstrated leadership, interpersonal skills, and commitment to high professional ethical standards and a diverse workplace. Regularly required to stand, walk, sit for extended periods of time for deskwork and lift 10 pounds or less.

Ability to work evening hours, 11-8pm EST, Saturdays, and occasional overtime.

Disclaimer Liberty University’s hiring practices and EEO Statement are fully in compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment preference to members of their own religion. Liberty University is in that category.