Department: Technical
Location: USA, East Coast (Home based)
Description
About us
We are Digital Science and we are advancing the research ecosystem.
We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?
Dimensions, part of the Digital Science family, is the world's largest linked research information dataset, covering millions of research publications and connected by more than 1.3 billion citations. We are shaping the future of research and are looking for a Program Manager to join the team. We are growing and it's an exciting time to join us, do you want to be part of the team?
In the Government and Funders segment, we help science funding organizations use tools and analyze data to make key decisions about scientific research funding, portfolio management, and evaluation. For example, we support program staff and thought leaders monitoring and evaluating scientific research landscapes as well as their own portfolio. We also use and show others how to use publication metrics and other data available in the Dimensions product to evaluate the impact of a researcher, program, or organization.
Your new role
Working in a highly collaborative and dynamic team environment, you will ensure excellence in delivery that informs billions in research investment, as well as delights our customers and fuels our word-of-mouth growth and our very high renewal rates – a clear indication of how we serve our customers with the best service possible. Typical projects involve Dimensions subscriptions, configuration planning, high-end customer support and data analysis.
You will manage all aspects of customer implementation, from ensuring contract requirements are met to anticipating and triaging requests to monitoring our support to ensure the highest levels of excellence. You'll grow to become an expert in our data, software and customers and through working in collaboration with the sales team will identify ways in which to grow our customer engagements.
What You’ll Be Doing
- Responsible for planning and overseeing projects across functions and product divisions to ensure they are completed in a timely fashion, within scope and within budget.
- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation.
- Establish and maintain relationships with key internal and external stakeholders, providing day-to-day contact on project status and changes. Report and escalate to management as needed.
- Develop and maintain lasting relationships with clients built around use and awareness of Dimensions tools and new developments.
- Help clients to reach their goals through implementation, training and ongoing support for all of the Dimensions tools and services to which they subscribe.
- Inform and manage delivery of the Dimensions product and analytical support across the team to account for workload, skill sets, customer familiarity, and other factors.
- Support our customers with the responsible use of data and information to make important decisions (e.g. what to fund).
- Measure project performance using appropriate systems, tools and techniques.
- Perform risk management to minimize project risks.
- Create and maintain comprehensive project documentation.
- When needed, execute tasks on behalf of other team members.
- Coordinate internal and external resources to ensure high-quality delivery of projects on time and within budget.
- Listen to and understand clients' business needs and use-cases and match these to Dimensions data and tools.
- Answer questions and provide advice with a quick turnaround time on all aspects of Dimensions offerings – both externally to the research and analysis community and internally to the Digital Science team.
- You will be helping leaders of science funding organizations use tools and analyze data to make key decisions about scientific research funding, portfolio management, and evaluation.
What You’ll Bring To The Role
- You will be comfortable working independently and remotely, and in a fast-paced highly collaborative team environment.
- You will have experience in managing analysis and support tasks and basic IT knowledge.
- You will have flexibility to work across several time zones, previous experience of working globally, and across multiple teams.
- 5+ years project management experience in an IT/software related field delivering configured COTS products.
- You will bring with you an understanding of the Science & Technology ecosystem (funders, research organizations, scientific publishing, etc) including an understanding of scientific research funding and interest in bibliometrics, scientometrics, research assessment, and science policy.
- You'll be knowledgeable about research data (publications, grants, patents) including common matters such as author and institutional disambiguation, classification, linkages.
- Proven success working with all levels of management.
- Superior written and verbal communication, as well as presentation skills.
- Strong attention to scope, deadlines and budgetary guidelines.
- Comfortable managing multiple tasks and outstanding in creating priorities.
- Distinct problem-solving aptitude.
- Solid organizational skills including attention to detail.
- Strong team player with outstanding interpersonal skills.
- Unflappable manner when working to tight deadlines.
- Demonstrated experience in building and maintaining customer relationships in a collaborative multi-organization work environment.
- You will be a strong communicator and able to communicate to a varied audience through written and verbal presentation.
- Experience developing new customer-facing documentation and interactive training materials for online tools including workshop-style sessions.
Additional Information
Current US Public Trust clearance preferred, as applicants will be subject to a security investigation and will need to meet eligibility requirements for access to sensitive information.
Living our Values
We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.
The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:
We are
brave in the pursuit of better
We are
collaborative and inclusive
We are
always open-minded
We are
from and for the community
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
