Software Specialist

ABOUT THE COMPANY

Constellation HomeBuilder Systems is the leading software provider exclusively focused on the homebuilding industry. Our comprehensive suite of software solutions ranges from production and accounting, new home sales and marketing, home warranty and service, and homebuilder website solutions. We are the fastest growing and most successful provider of fully integrated information management solutions for homebuilders.

Our parent company is Constellation Software Inc, a well-capitalized, publicly traded company that specializes in vertical market software. Join our team for the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization.

THE POSITION

Reporting to our Customer Care Manager the successful candidate will provide software support directly to our customers.

• Provides first level problem investigation and resolution for NEWSTAR Suite of Products.

• Work closely with external teams, documenting and communicating software related issues

• Accurate and timely tracking of all reported issues in our call management tool

• Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team

• Applies technical aptitude (operating systems, PCs, printers, remote control utilities etc.) in resolving client issues

• Advises the Team Leader, Client Services of sensitive Client situations

• Attends and participates in Team meetings

• Attends CHS product training, as required

• Makes recommendations to address problems, improve service and provide improved support

• Create frequently asked questions (FAQ) documentation

• Work shifts may vary to accommodate maximum help desk coverage

QUALIFICATIONS AND SKILLS

• Our Software Specialists are customer facing where we build key customer relationship delivering superior customer support for our products. The organization usually hire applicants with the below qualification:

• Accounting knowledge or working towards CGA or CMA certification would be an asset.

• Courses or Experience in Residential Construction, Commercial Construction or Property Management, Real Estate Management and/or IT field.

• Experience using any of the NEWSTAR Suite of Products would be a great asset.

• Proficient in MS Windows applications.

• Presentation skills (in-person and on web conferences)

• Superior analytical skills to resolve customer issues

• Self-Managed and motivated with an ability to work with minimal direction in a collaborative team environment

• Excellent interpersonal skills both verbal and written.

• Provide courteous, friendly, and professional communication with external and internal stakeholders.

• Ability to adapt to a fast-paced environment

• Excellent time management and set priorities managing conflicting demands

• Positive team attitude and ability to collaborate with team members and coworkers

• Works well under pressure

• Willing to travel occasionally.

WHAT YOU WILL LOVE ABOUT US

• Doing work that has direct impact to customers and an industry

• Working with a team of confident, self-starting, and persistent people with visible passion

• Opportunity to work outside of one’s comfort zone and within the thrill of a fast-paced environment

• Corporate bonus program

• Great health and dental insurance benefits

Newstar

Exempt

The estimated base salary range for this role in the United States is $60,000.00 - $90,000.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.

This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.

NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

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